Tools Search Main Menu

Resources for Staff

GraduationStaff in UR offices engage with students on multiple levels and for multiple reasons. While some interactions with students are brief and routine, others may be frequent and personal. No matter what level of engagement a staff member has with a student, the fact that the student has connected with a resource on campus can be a meaningful piece of the student's overall wellness puzzle.

We encourage staff to submit a CARE Referral when there is reason to be concerned about a student. Depending on your position within the University, the perspective of the report will vary.

As a staff member, you may have significant concerns and/or information about a student's:

  • Ability/disability
  • Academic performance
  • Athletic performance
  • Attendance in meetings and response to messages
  • Family dynamics
  • Financial difficulties
  • Personal and professional obligations
  • Relationships in the residence halls

You have a unique opportunity to contribute to a student's well-being through the submission of a CARE Referral. This information may be the activating event that gets the student connected to other campus resources, or may be an important piece of information to add to a previously submitted CARE Referral.

If you are still uncertain about whether you should submit a CARE Referral, please review this document. You may also or instead choose to submit a Bias-Related Incident Report or Community Concern Report.

Submit a CARE Report

CARE-related Resources

One-on-one consultations

If you have concerns about a student, are unsure how to engage with a student of concern, or would like to talk through a challenging situation, one-on-one consultations are available with a CARE staffmember. The meeting can be held over the phone, in your office, in the Office of the Dean of Students—wherever you would prefer.

Appointments can be scheduled by calling (585) 275-4085.

Case conferences

In certain circumstances a case conference may be necessary to discuss the best approach for a student in crisis. A CARE team member is available to attend a case conference established by members of your office, or to call a case conference with other campus officials if the situation warrants this approach. If you believe a case conference is necessary, it is important to share information about the student in distress via a CARE Referral.


A CARE staff member is available to provide presentations to your office based on the office's needs and desire for more information. Contact a CARE staff member if you or your office would like more information about:

  • Working with students in distress
  • How/when to submit a CARE Referral
  • Establishing healthy boundaries
  • Recognizing signs of concerning behavior  


Suggested Text for: Websites

The University of Rochester recognizes that often students facing personal or academic struggles would benefit from support from multiple recourses on campus. The CARE network is a method through which university faculty and staff can request assistance for students who may need it, but do not know what resources are available to them. We may pass information that you provide to us along to the CARE network when we believe there is a need for multi-layered support from the campus community. The CARE network administrator shares information only with staff who need to know it in order to help you. We care about your success and are committed to our role in helping you get connected.

Suggested Text for: Brochures or fliers

This office CAREs about student success. We make referrals to the CARE network when our level of concern for a student necessitates inclusive, multi-layered support from the campus community. We CARE about your success and are committed to our role in helping you get connected.  

Suggested Text for: Email correspondence

Please feel free to use or edit this wording when replying to a student of concern.

Thank you so much for sharing this with me—it sounds like you are going through a tough time. Do you know about the CARE network? The CARE network is one of the ways that we support students at UR. It allows me to send a note to a few administrators in the College who may be able to help you with this situation. The people who get this information will not spread it widely throughout campus. They will only share limited information if it is necessary to assist you. I use the CARE system when my level of concern for a student indicates that the student may need inclusive, multi-layered support from the campus community. I think you could benefit from this support, so I plan to write to the CARE network. Do you have any questions about this?

CARE Logos

Image of all LogosThere are two versions of the CARE logo available for use in correspondence or on other materials—a large 'puzzle piece' version and a horizontal version. Each version has two color options—one for light backgrounds and one for dark background.

Download the CARE Logos