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University of Rochester Counseling Center

Counseling Center

Violence against any community is a threat to all of us. The recent escalation of violence in Israel and Palestine has caused fear, anger, and a range of emotional pain for Jewish, Arab, and Islamic people around the Middle East, in the United States, and on the University of Rochester campus. Supportive people who do not share those identities are also experiencing grief and concern. Memories and experiences of previous violence and injustice, hate crimes and discrimination perpetrated against each of these communities can also affect us now.

If this escalation in global violence or hate crimes resonates with your personal identity or affects people close to you, it’s understandable for your mental health to suffer right now. You may be feeling increased anxiety and fear, vigilance and sleeplessness, isolation, and a sense that people around you do not understand your unique relationship to these events. You are not alone. Please reach out to helpful family, friends, faith communities and remember that CARE and the UCC among other resources are available.

Respect and affirmation for all people are central to the mission and hearts of the University Counseling Center. We welcome you to explore the range of support services we can provide to students and to the campus community.

Crisis hotline
If you are in crisis and would like to speak to someone immediately, please call us at (585) 275-3113. A Counseling Center professional is on-call 24/7.

You can also call the national suicide and crisis lifeline at 988.

If you are outside of the US, the Suicide Stop website contains mental health emergency resources worldwide.

Schedule an appointment

UCC’s current hours of operation for summer 2023 are Monday – Friday 8:30 a.m. – 5:00 p.m. To reach the UCC Professional On-Call after hours for emergencies call 585-275-3113.

To schedule your first appointment, call us at (585) 275-3113 or log into UHSConnect.

The Counseling Center is available for full-time students who pay the mandatory health fee using HIPAA compliant Zoom. Just call (585) 275-3113 for an initial assessment. Based on that initial assessment, a treatment plan will be developed by the clinician that addresses your unique needs and concerns.

More information

Additional resources while waiting for therapy

Crisis Services

If you are a University of Rochester student or are concerned about a student experiencing a mental health crisis, please call the University Counseling Center Professional On-Call at (585) 275-3113.

If you have someone you are concerned about, remember that the Counseling Center is available for consults 24/7. Just call us (585) 275-3113. For non-urgent situations where you are concerned, make use of the CARE Network to help someone get connected to all the support and University of Rochester services they need!

You can also download the TELUS Health app on any phone to access phone and text crisis support from anywhere in the world.

If you are outside of the US, the Suicide Stop website contains mental health emergency resources worldwide.

Link to full crisis services:


ThrivingCampus: Finding an off campus therapist

The Counseling Center has partnered with ThrivingCampus to make it easier for students to learn more about community mental health providers and access treatment off-campus and in many other states. ThrivingCampus is an online directory that allows University of Rochester students to access a list of off-campus, licensed mental health clinicians. Go to or make an appointment for an Initial Assessment with one of our therapists for assistance. The website also includes resources to assist students through the process of securing off-campus outpatient care.

If you are a provider and wish to participate in the University of Rochester Thriving Campus site, please use this link: Thriving Campus – for providers to create a new free account or to update your existing account.

Free Transportation to Off Campus Mental Health Care

Thanks an anonymous donor, UCC is able to provide Lyft passes for students to access off campus mental health care. Students simply need to call UCC (585-275-3113), ask for the Transportation Request form to be added to their UHSConnect account, complete the form, and submit it at least three days before their appointment. Two codes, each good for a round trip to an appointment, will be provided through their UHSConnect account. Students can request additional passes as needed.

Release of information

If you are asked to fill out a Release of Information, please download and fill out one of the below files.

When complete, you can either:

  • Fax or mail to the number/address on the top of the form
  • Follow the instructions and upload your release forms to UHSConnect

Accommodation requests

University Health Service does not provide disability accommodation evaluations and recommendations.

The Office of Disability Resources maintains this list of off-campus providers who do provide disability accommodation evaluations. Please go to the Office of Disability Resources for more information on academichousing, and dining accommodations.

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