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Scheduling an appointment

The Counseling Center services are still available through telehealth.

UCC is still available for full time students who pay the mandatory health fee using HIPAA compliant Zoom. Just call 585-275-3113 or log into UHSConnect for an initial assessment. Based on that initial assessment, a treatment plan will be developed by the clinician that addresses your unique needs and concerns.

You will need Internet access and a device that has a camera (i.e. cell phone, tablet, or computer). We ask that you identify a private place for your session where you feel safe sharing confidential information without being interrupted. If you do not have access to a private space, we have a limited number of offices available for you to use. Please let our Intake Coordinator know if you need to use one of our rooms when you make your appointment.

Please complete the following steps before your first scheduled appointment or your first visit of the academic year. The steps will take approximately 30 minutes to complete so we encourage you to do them prior to your appointment to maximize the time you have with your therapist.

Step 1

To make a counseling appointment for any of our three locations, call (585) 275-3113.

Initial Assessment appointments may also be scheduled anytime by logging on to UHSConnect

Step 2: Sign up for UHSConnect

If you have not already signed up for UHSConnect, please do so prior to your first visit. The UHSConnect portal is the only secure way to allow communication between your UCC therapist and you, as well as your UHS providers.

Step 3

Once you have scheduled your appointment, complete the following online forms that are available when you logon to UHSConnect:

  • UCC Consent for Treatment
  • UR Counseling Center Student Information Form
  • AUDIT (Alcohol Use Disorders Identification Test)
  • CCAPS (Counseling Center Assessment of Psychological Symptoms)
Step 4

Click on your unique Zoom meeting link that your therapist sends to you through UHSConnect or your student email. Please let us know if you have concerns about using your email.

If you are experiencing a crisis and need to talk to someone immediately, please contact one of the following services:

  • Call UCC’s 24/7 on-call service: (585) 275-3113
  • Call the community’s 24-hour LifeLine: (585) 275-5151

Recording Therapy Sessions

UCC is committed to offering high quality services. We routinely make recordings of individual and group therapy sessions for review by our supervisory staff for treatment planning and ensuring consistent high quality care. Your therapist can answer questions about this policy.

Missed Appointments

If you are unable to keep your appointment, we ask you to call our office to cancel or reschedule. If you do not keep your appointment, your therapist will contact you to determine your desire to continue in treatment. It is possible that your appointment time for the following session will be given to another student if we do not hear from you at that time.

After Making Your Appointment

Now that you have made the important decision to seek help with your difficulties, you may wish to visit our self-help webpage to find some things that you can do to take care of yourself before you have an appointment.

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