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University Counseling Center

UHSConnect Secure Messaging

The UHSConnect portal is the only secure way to allow communication between your University Counseling Center (UCC) therapist and you, as well as your University Health Service (UHS) providers.

The UHSConnect portal is used by UCC to request that you fill out the CCAPS form — a comprehensive initial assessment tool which helps identify symptoms and areas of concern. The CCAPS is also administered at regular intervals throughout your treatment to assess change in psychological symptoms during treatment.

For urgent or life-threatening concerns, call UCC (585-275-3113), UHS (585-275-2662), or Public Safety (585-275-3333).

Obtaining your UHSConnect Unique ID

If you do not have your UHSConnect unique ID number, you can obtain this by visiting one of these locations. Ask the receptionist for your UHSConnect login information, plaese have your student ID ready to show the receptionist.

Location and Hours of operation available to obtain your unique ID:

University Counseling Center
3rd Floor UHS Building

  • Monday-Thursday 8:30 am – 5:45pm
  • Friday 8:30 -4:45pm.
  • This office is open weekdays all year. During the summer, the office closes at 4:00pm on Fridays.

University Health Service
1st Floor UHS Building

  • Monday, Wednesday, Thursday 8:30 am – 8:45 pm
  • Tuesday 9:00am – 4:45pm
  • Saturday 9am-4:45pm
  • Sunday 1pm-5:45pm
  • This office is open weekdays during breaks and summers. During the summer, the office closes at 5pm Monday –Thursday and at 4pm on Fridays. It is not open on weekends.

UHS Eastman School Office
Room 106, ESM Student Living Center

  • Tuesday-Thursday 9:30am-4:30pm
  • This office has limited office personnel present on Mondays and Fridays, please go to River Campus on these days to sign up for UHS Connect.
  • This office is closed during the summer.

UHS Medical School Office
Room 1-5077, UR Medical Center (The entrance is at 250 Crittenden Blvd.)

  • Monday, Wednesday – Thursday 8:00am-11:45am, 12:30pm-4:45pm
  • Tuesday 9:00am-11:45 am, 12:30-4:45pm
  • This office is open weekdays all year. During the summer, the office closes at 4:00pm on Fridays.

Instructions for Registering

1. Go to https://uhsconnect.ur.rochester.edu. If you are manually typing the address into your web browser, be sure to include https:// at the beginning.
2. Click on “Click Here to Register.”
3. Enter the following information:

  • UHSConnect ID number (You will need this number every time you login to UHSConnect.)
  • Birthdate (Enter 8 characters: mmddyyyy)
  • E-Mail (Must match email in UHSConnect system. See UHSConnect FAQ)
  • Security Question (You choose one of four questions.)
  • Security Question Answer (Must be at least 6 characters or longer)

4. You will receive an email containing a link to set your password for UHSConnect. The link is valid for 20 minutes.
5. Click on the link in the email. Enter the answer to your security question and set your password.
6. A “Password Confirmation Successful” message will display. Click on the prompt to login to UHSConnect.

If you have a problem: Check the UHSConnect FAQs or write to hhf@uhs.rochester.edu for assistance. Please put UHSConnect in the subject line and include specific details of your problem, including type of computer and browser you are using. Let us know how you would like to be contacted to solve the problem. You should expect a response within 2 working days.

If You Forget Your Password

1. Go into UHSConnect.
2. Click on “Forgot Your Password? Click to Re-set.” (This prompt appears below the login box.)