University Counseling Center
UR students, staff and faculty
If you are a University of Rochester student, or concerned about a University of Rochester student, who is experiencing a mental health emergency, please call the University Counseling Center (UCC) Professional On-Call at (585) 275-3113
If you have someone you are concerned about, remember that UCC is available for consults 24/7, just call us (585) 275-3113, or make use of the CARE Network to help someone get connected to all the support and UR services they need!
We invite you to learn more about UCC by exploring this website and by calling or visiting us.
UCC Summer Hours
The UCC offices will close, or reduce hours, for the summer as follows:
- River Campus: The office is open weekdays 8:30am to 5:00pm. Beginning May 25, the office will close at 4:00 on Fridays.
- Holiday Closings: The office will be closed on Memorial Day (May 28) and the Fourth of July.
- Eastman School of Music: The office is closed for the summer.
- Medical Center: The office is closed for the summer.
When UCC is closed: A UCC mental health professional is on-call and available by phone for urgent concerns. Call UCC at (585) 275-3113 to reach the UCC mental health professional on-call.
Initial Assessment Appointment Information for New and Returning Clients
Welcome to UCC!
UCC provides a comprehensive initial assessment and an individualized treatment plan to our members of the University of Rochester community who pay the mandatory health fee. Based on the initial assessment, a treatment plan is developed by the clinician that addresses the our client’s unique needs and concerns. This plan may include recommendations such as, but not limited to: group therapy, workshops, brief therapy, referrals to community provider for specialized treatment or longer term therapy services, Therapist Assisted On-line (TAO), case management services, psychiatry or other campus services.
Please complete the following steps before your first scheduled appointment or your first visit of the academic year. The steps will take approximately 30 minutes to complete so we encourage you to do them prior to your appointment to maximize the time you have with your therapist.
Step 1: Sign up for UHSConnect
If you haven’t already, please sign up for UHSConnect prior to your first visit. The UHSConnect portal is the only secure way to allow communication between your UCC therapist and you as well as your UHS providers. Additionally, at the start of your initial session, the portal is used to send you the CCAPS—a comprehensive initial assessment tool which helps identify symptoms and areas of concern. The CCAPS is also administered at regular intervals throughout your treatment to assess change in psychological symptoms during treatment.
Step 2: Fill out the Intake Information and Consent to Treatment Forms
Step 3: Arrive 15-20 minutes early to your scheduled appointment. You will be asked to log into the UHSConnect portal to fill out the CCAPS. Don’t forget to bring your Intake Forms and to remember your unique UHSConnect ID number and password.