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University Counseling Center

We know this is a difficult time and we are here to help.  Please see information below regarding available resources and counseling service options.  You can reach our office by calling 585-275-3113.  If you are experiencing a crisis, a UCC professional on-call can be reached 24 hours per day for after-hours and weekend emergencies at 585-275-3113.

Our UCC staff joins with the U of R campus, the city and the nation in grief, rage, pain and so many other reactions to the killing of yet another unarmed Black man, George Floyd. We are still reeling from the killing of Ahmaud Arbery and Breonna Taylor as well as the false accusation and threats made to Christian Cooper. These recent instances of violence, harassment, and injustice highlight the daily racial trauma experienced by African American and Black identified people in this country.

For communities of color these incidents also occur in the context of a starkly unequal burden of the COVID19 pandemic.

The UCC remains committed to supporting all of our U of R students. Although our physical office is closed we continue to provide consultation and counseling through teletherapy. Please call us at (585) 275-3113.

Effective March 20, 2020, the University Counseling Center will operate entirely remotely.

We came to this decision following guidance from the Centers for Disease Control and other public health experts. It’s crucial during this time of uncertainty with Covid-19 that we protect you and our employees. The CDC guidelines encourage physical distancing so we will do so while connecting in other ways.

We will be offering virtual therapy sessions to full-time students. Teletherapy is available in many but not all US states during the pandemic, we will work with you to determine your eligibility.You can have your services in the comfort of your home or other identified place. You will need internet access and a device that has a camera—Cell phone, tablet, or computer. Very much like in-person sessions, you will call 585-275-3113 and schedule an in-take appointment with a therapist and at the time of your appointment you will be sent a link to access the video session. There are intake forms and a teletherapy consent form found in your UHS connect account. You will need to complete those forms before the start of your session to consent to this modality of treatment.

We ask that you identify a private place for your session where you feel safe sharing confidential information without being interrupted.

For our students who reside outside of the Rochester area you can search to identify a therapist in your area. If you have any questions about connecting to a therapist in your area, you can call 585-275-3113 and schedule an appointment with a case manager.

UR students, staff and faculty

If you are a University of Rochester student, or concerned about a University of Rochester student, who is experiencing a mental health emergency, please call the University Counseling Center (UCC) Professional On-Call at (585) 275-3113

If you have someone you are concerned about, remember that UCC is available for consults 24/7, just call us (585) 275-3113, or make use of the CARE Network to help someone get connected to all the support and UR services they need!

We invite you to learn more about UCC by exploring this website and by calling or visiting us.


UCC has partnered with ThrivingCampus to make it easier for students to learn more about community mental health providers and access treatment off campus. ThrivingCampus is an online directory that allows UR students to access a list of off-campus, licensed mental health clinicians. Go to or make an appointment for an Initial Assessment with one of our therapists for assistance. The website also includes resources to assist students through the process of securing off-campus outpatient care.

If you are a provider and wish to participate in the University of Rochester Thriving Campus  site, please use this link: Thriving Campus – for providers to create a new free account or to update your existing account.

TeleMental Health Appointment Information

UCC is providing virtual therapy sessions for full time students and other members of the University of Rochester community who pay the mandatory health fee. Based on an initial contact, a treatment plan is developed by the clinician that addresses our client’s unique needs and concerns. This plan may include recommendations such as, but not limited to: group therapy, workshops, brief therapy, referrals to community provider for specialized treatment or longer term therapy services, Therapist Assisted On-line (TAO), case management services, psychiatry or other campus services.

Please complete the following steps before your first scheduled appointment or your first visit of the academic year. The steps will take approximately 30 minutes to complete so we encourage you to do them prior to your appointment to maximize the time you have with your therapist.

Step 1: Sign up for UHSConnect
If you haven’t already, please sign up for UHSConnect prior to your first visit. The UHSConnect portal is the only secure way to allow communication between your UCC therapist and you as well as your UHS providers.

You will need to fill out the following online forms:

  • Telemental Health Consent
  • UCC Consent for Treatment
  • UR Counseling Center Student Information From

Step 3: Your therapist will contact you with information on how to access the HIPAA compliant video meeting.

Release of Information:

If you are asked to fill out a Release of Information, please download and fill out one of the above files.

When complete, you can fax or mail to the number/address on the top of the form or scan the document and email to the University Counseling Center; this is a secure email box

Accommodation Requests

UHS and UCC do not provide disability accommodation evaluations and recommendations. Please go to the Office of Disability Resources for more information on academic, housing and dining accommodations.

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Helpful links

UCC Diversity & Mission Statements
When You are Facing Traumatic Stress
Thriving Campus – for students
Thriving Campus – for providers
Screening for Mental Health website