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University Counseling Center

We know this is a difficult time and we are here to help.  Please see information below regarding available resources and counseling service options.  You can reach our office by calling 585-275-3113.  If you are experiencing a crisis, a UCC professional on-call can be reached 24 hours per day for after-hours and weekend emergencies at 585-275-3113.

If you are in another country, the Suicide Stop website contains mental health emergency resources across the world.

Our UCC staff joins with the U of R campus, the city and the nation in grief, rage, pain and so many other reactions to the killing of yet another unarmed Black man, Daniel Prude. We are still reeling from the killings of George Floyd, Ahmaud Arbery, Breonna Taylor, and countless others both known and unknown to us.  These recent instances of violence, harassment, and injustice highlight the daily racial trauma experienced by African American and Black identified people in this country, including here in Rochester, NY.

For communities of color these incidents also occur in the context of a starkly unequal burden of the COVID19 pandemic.

The UCC remains committed to supporting all of our U of R students. Through the pandemic, we will continue to provide consultation and counseling through teletherapy. Please call us at (585) 275-3113.

UCC Services Are Still Available – Now Through Telehealth!

UCC is still available for full time students who pay the mandatory health fee using HIPAA compliant Zoom. Just call 585-275-3113 for an initial assessment. Based on that initial assessment, a treatment plan will be developed by the clinician that addresses your unique needs and concerns.

This plan may include recommendations such as, but not limited to: group therapy, brief individual therapy, referrals to community providers for specialized treatment or longer term therapy services, Therapist Assisted On-line (TAO), case management services, psychiatry, or other campus services.

You will need Internet access and a device that has a camera (i.e. cell phone, tablet, or computer). We ask that you identify a private place for your session where you feel safe sharing confidential information without being interrupted. If you do not have access to a private space, we have a limited number of offices available for you to use. Please let our Intake Coordinator know if you need to use one of our rooms when you make your appointment.

If you are out of state, you may still be able to access UCC services. Let our Intake Coordinator know where you are living when you make your appointment.

Before Your First Scheduled Appointment

Please complete the following steps before your first scheduled appointment of the academic year. The steps will take approximately 30 minutes to complete, so we encourage you to do them prior to your appointment to maximize the time you have with your therapist.

STEP 1: Sign up for UHSConnect.
If you have not already signed up for UHSConnect, please do so prior to your first visit. The UHSConnect portal is the only secure way to allow communication between your UCC therapist and you, as well as your UHS providers.

STEP 2: Once you have scheduled your appointment, complete the following online forms that are available when you logon to UHSConnect:

  • Telemental Health Consent
  • UCC Consent for Treatment
  • UR Counseling Center Student Information Form

STEP 3: Click on your unique Zoom meeting link that your therapist sends to you through UHSConnect to see if you have the CCAPS (Counseling Center Assessment of Psychological Symptoms) measure to complete at the beginning of your session. Completing CCAPS will take just a few minutes. We will send your first meeting zoom link to your UHSConnect account or to your student email. (Please let us know if you have concerns about using your email.)

Resources for Students

The University Counseling Center (UCC) recognizes the unique challenges that COVID-19 has introduced into our daily lives. UCC has developed several ways to support students during this time. Check COVID Coping & Resources to learn more about Support from UCC, 24/7 Crisis Services, Coping Strategies: FACE COVID, and COVID Coping Resources.

UR Students, Staff, and Faculty

If you are a University of Rochester student, or you are concerned about a University of Rochester student who is experiencing a mental health emergency: Please call the University Counseling Center (UCC) Professional On-Call at (585) 275-3113.

If you have someone you are concerned about, remember that UCC is available for consults 24/7, just call us (585) 275-3113, or make use of the CARE Network to help someone get connected to all the support and UR services they need!

We invite you to learn more about UCC by exploring this website and by calling or visiting us.


UCC has partnered with ThrivingCampus to make it easier for students to learn more about community mental health providers and access treatment off campus and in many other states. ThrivingCampus is an online directory that allows UR students to access a list of off-campus, licensed mental health clinicians. Go to or make an appointment for an Initial Assessment with one of our therapists for assistance. The website also includes resources to assist students through the process of securing off-campus outpatient care.

If you are a provider and wish to participate in the University of Rochester Thriving Campus  site, please use this link: Thriving Campus – for providers to create a new free account or to update your existing account.

Release of Information:

If you are asked to fill out a Release of Information, please download and fill out one of the above files.

When complete, you can fax or mail to the number/address on the top of the form or scan the document and email to the University Counseling Center; this is a secure email box

Accommodation Requests

UHS and UCC do not provide disability accommodation evaluations and recommendations. Please go to the Office of Disability Resources for more information on academic, housing and dining accommodations.

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Helpful links

UCC Diversity & Mission Statements
When You are Facing Traumatic Stress
Thriving Campus – for students
Thriving Campus – for providers
Screening for Mental Health website