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Scheduling Appointments at UHS Primary Care

Visits to the University Health Service (UHS) Primary Care are by appointment. We have offices on the River Campus, in the UR Medical Center, and at the Eastman School of Music. To schedule an appointment, call (585) 275-2662 or log into UHSConnect.

Whenever possible, appointments will be scheduled with your UHS primary care provider (PCP) at the office where you would like to be seen. If your PCP is not available at a time that fits your schedule, we will schedule an appointment with a member of your PCP’s team, which includes physicians, nurse practitioners, physician assistants and registered nurses.

If you need to cancel your appointment: Please call (585) 275-2662 and leave a phone message at the prompt. We ask that you call at least 24 hours in advance.

Mask guidelines at UHS: Please read the Instructions for UHS Patients before coming to UHS. Students and all UHS non-student patients must call (585) 275-2662 to schedule an appointment before coming into the UHS Building or into any UHS office. Everyone entering UHS offices must wear a mask. If you do not have a mask, please ask for one as soon as you come inside. These policies have been implemented to protect the health and safety of our patients and our staff members. If you have questions about these instructions, call UHS at (585) 275-2662 for assistance.

Telemedicine Appointments with UHS Primary Care Providers

In Spring 2020, to minimize the risk of COVID-19 transmission and in preparation for a possible rapid increase in demand for health care, UHS implemented telemedicine services to provide care when appropriate by phone or through a video connection. To schedule an appointment for a telemedicine appointment with a UHS health care provider call UHS at (585) 275-2662.

You will need to download the free Zoom Cloud Meetings App onto your mobile device or computer before your first telemedicine appointment. The instructions below provide instructions for downloading the app. Please review the consent form before your appointment.

Thank you for your understanding as we make the necessary adjustments to keep our patients healthy and safe. Take care of yourself!

Specific Types of Appointments

COVID-19 Surveillance Testing
Students required to participate in COVID-19 surveillance testing will be contacted by the UHS Primary Care team for scheduling.

Annual Gynecological Exam or a Preventive Care Physical Exam
If your appointment is for an annual gynecological exam or a preventive care physical exam, please complete the appropriate form below before your visit OR plan to arrive 15 minutes early to complete the form.

Allergy Injections
If you need allergy injections, you can receive them at the University Health Service. We will ask you to schedule an initial appointment with a nurse by calling (585) 275-2662. The documents below provide more information about receiving your allergy injections at UHS.

Appointments with a UHS Psychiatrist
To schedule an appointment with a psychiatrist you will need a referral from your primary care provider at the University Health Service or a therapist at the University Counseling Center (UCC). Call (585) 275-2662 to schedule with your UHS primary care provider or (585) 275-3113 to schedule with your UCC therapist.

It’s Your Choice – Sensitive Exam Policy
You should feel safe and comfortable every time you have an appointment with one of the UHS primary care doctors and nurse practitioners. To learn more about our sensitive exam policy, click here.


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