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Tutoring Services will not be available until the second week of classes. If you have any questions or concerns, please contact the Tutoring Coordinator in the CETL Office.
Before you sign up for tutoring:
- Work with your professor, TA, or workshop leader first to address any academic issues you might be having
- Review the information contained in the links below, especially "What to expect from tutoring"
Visit our online scheduling system to view available courses or schedule a tutoring appointment directly with one of our tutors.
We offer individual and small group tutoring in a variety of subjects, free of charge to undergraduate students. If you have questions about how to use the website, please visit the CETL office. If you are still struggling after reviewing this information, please see additional resources.
What to expect from tutoring
The purpose of tutoring is to help you can become an active, independent learner. Working with a tutor can enrich your understanding of the course material, help you focus on what is important in the class, and help you apply better study methods.
- Review and help clarify assignments.
- Help you understand concepts that the instructor has already presented in class.
- Provide you with additional examples and practice problems.
- Help you understand the textbook and utilize the information.
- Do your homework for you.
- Guarantee an error-free assignment or a better grade. It is still your responsibility to do the work.
- Teach new material missed in class. Tutoring is not a substitute for classroom instruction.
- Help with take-home or make-up tests.
Schedule a tutoring appointment
- To register for tutoring, visit http://rochester.mywconline.com and create an account. Once you activate your account (via email) you will have immediate access to tutoring.
- To book appointments with a tutor: Select your course at the top of the page and make an appointment in any of the open time slots (the white spaces). Your tutor should contact you via email to confirm your appointment.
- Appointments can be made the day before in the scheduling system. You will receive a confirmation e-mail upon completing your appointment.
- Be sure to set up a meeting place with your tutor prior to your tutoring appointment.
- You can schedule an appointment with a tutor at any point in the semester but we recommend seeking help, either through tutoring, working with your professor or another resource, as soon as you know you’re struggling.
- We recommend you talk to your tutor about setting up weekly appointments.
- You will need to fill out an appointment form every time to schedule an appointment with a tutor. If you’d like to get around this, and you’ve found a tutor that you work well with, you can ask them to schedule repeat appointments in their schedule for you without filling out an appointment form.
- If you would like more information on academic resources, how tutoring works, or how to use the scheduling system, set up an appointment with the tutoring coordinator, Sarah Gerin (email@example.com).
Always try to follow up via email or text before your appointment time to clarify any details. If your tutor does not show up to an appointment, and you cannot resolve the issue, please contact Sarah Gerin in CETL so that we can take care of the problem.
Cancel an appointment
Please cancel your appointment online and be sure to get in touch with your tutor. No-shows are counted against you and we have a “three strikes and you’re out” policy for missed appointments.
Prepare for a tutoring session appointment
- Bring all academic support materials to each tutoring session (textbook, notes, homework, pen/pencil, etc.)
- Do as much of the homework or assignment as possible before the session
- Come prepared with questions as best as you can – try to be as specific as possible!
Most of our tutoring is for 100-level STEM courses, including (but not limited to): CHM 131/132, CHM 203/204, PHY 113, 121,122; BIO 110-113,BIO 198, MTH 140/160, MTH 150, and CSC 161,171.
If we do not have tutoring available for the course you want, you should speak to your professor about any options or referrals he or she may have. Also, please get in touch with Sarah Gerin so she can try to find a tutor for that course.
FAQ for tutees
1. How often should I see my tutor?
You can schedule appointments at any point in the semester. It can be a one-time visit with a tutor for a particular, or you can set up repeating, weekly appointments (those are recommended).
2. Where do I meet my tutor?
Anywhere you like! Just be sure to set up a meeting place prior to your tutoring time.
3. When can I book appointments?
It is strongly encouraged that you book appointments as far in advance as possible to get the tutor advanced notice (a few hours or a day before is best). Please don’t schedule an appointment an hour before appointment time. Your tutor has the right to cancel and re-schedule an appointment if you book too short-notice.
4. Is there a limit on tutoring?
Right now we provide one hour per week per course of free tutoring. That means you can seek tutoring for all of your classes if you need them, but you may only have one hour a week for each of them.
5. What if I need additional tutoring?
Unfortunately we cannot offer additional tutoring time to everyone, but can address concerns on a case-by-case basis. Please refer to the resources listed on our site if you need a little extra additional help with your courses.
6. Can I meet with the same tutor every week?
Absolutely! In fact, it is encouraged that you meet with the same tutor every week if you like him/her and work well together. Please speak to your tutor and they can set up repeat appointments in the schedule for you.
7. How far in advance can I schedule appointments?
The online schedule is available to students 4 weeks in advance. The same limits apply to each week (one hour per week per course).
8. Do I have to fill out an Appointment Form every time?
Yes. This is important information for CETL to collect – it helps us improve our program! One way to avoid doing this is to speak to your tutor about setting up repeat appointments each week.
9. What if my course isn't listed?
We do not have tutoring available for that course and you should speak to your professor about any options or referrals he or she may have. Also, please get in touch with Sarah Gerin so she may try to find a tutor for that course.
10. What if I can’t make an appointment?
Please go online and cancel your appointment time and be sure to get in touch with the tutor. No-Shows are counted against you and we have a “three strikes and you’re out” policy for missed appointments.
11. What if my tutor doesn’t show up to my tutoring session?
It is best to get in touch with your tutor. Always try to follow up via email or text before your appointment time to clarify any details. If you cannot resolve the issue, please contact Sarah Gerin in CETL so that we can take care of the problem.
12. I don’t know if tutoring is helping, what should I do?
Talk to your professor and/or TA about issues you may be having in class, they should always be your first point of contact. Remember, tutoring isn't a quick fix! Assess your study habits or find a study partner; schedule an appointment with our Study Skills Counselors in CETL and address any underlying academic concerns you have.