FAQ for Tutees

What if my course isn't listed?

We do not have tutoring available for that course and you should speak to your professor about any options or referrals they may have. Also, please email the tutoring coordinator at tutoring@rochester.edu so she may try to find resources for that course.


I am not an undergraduate at the University, can I still receive tutoring?

No, unfortunately we cannot accommodate individual needs outside of the University of Rochester. If you have questions, please feel free to contact the office.

How often should I see my tutor? Where do I meet my tutor?

You can schedule appointments at any point in the semester. It can be a one-time visit with a tutor for a particular problem, or you can set up repeating, weekly appointments (those are recommended).

When can I book appointments?

We strongly encourage you to book appointments as far in advance as possible to give the tutor notice. The tutoring system will allow you to make appointments up to two weeks in advance. The system will not allow day-of or day before appointments so you will need to plan at least 48 hours in advance. If you need immediate help, please talk to your teacher/TA, check out other on-campus resources or email the Learning Center.

Is there a limit on tutoring?

The number of sessions generally allowed for students is two sessions a week. If you have a special circumstance or think you need more tutoring, please stop by the Tutoring Zone or email the tutor program coordinator at tutoring@rochester.edu.

What if I need additional tutoring?

We can address concerns on a case-by-case basis. Please refer to the studying or collaborative learning page listed on our site if you need additional help with your courses.

Can I meet with the same tutor every week?

Absolutely! In fact, we encourage you to meet with the same tutor every week if you like them and work well together. Please speak to your tutor and they can set up repeat appointments in the schedule for you.

How far in advance can I schedule appointments?

The online schedule is available to students two weeks in advance.

What if I can’t make an appointment?

Please go online and cancel your appointment time and be sure to get in touch with the tutor. No-shows are counted against you and we have a “three strikes and you’re out” policy for missed appointments.

What if my tutor doesn't show up to my tutoring session?

It is best to try and get in touch with your tutor to see if they are running late, or why they missed the appointment. Always try to follow up via email or text before your appointment time to clarify any details. If you cannot resolve the issue, please contact tutoring@rochester.edu so that we can take care of the problem. We also have a form linked on top of the schedule to allow you to report the absence. 

I don’t know if tutoring is helping, what should I do?

Talk to your professor and/or TA about issues you may be having in class; they should always be your first point of contact. Remember, tutoring isn't a quick fix. Assess your study habits or find a study partner; schedule an appointment with our academic success coach in the Learning Center and address any underlying academic concerns you have.