Frequently Asked Questions
- Is there a calendar available for specific semester dates?
- Yes. A calendar with important dates for the academic year can be found at the
Office of University Registrar's website. Or, if you would like, you may call the Registrar at (585) 275-8131, to have one mailed to you.
- How do I get to Rochester?
- Follow these
directions to come
and visit the University. Once you get here, use
these great resources
to find information about everything the area has to offer!
- There is a family emergency and I need to contact my child as soon as possible, but he or she is in class. How can
he or she be reached?
- When a student must be contacted in the case of a family emergency, you may call the
Office of the Dean of
Students at (585) 275-4085.
- Where can I get my questions answered concerning my son or daughter's tuition bill?
- Questions concerning a student's tuition, refunds, and/or payments are referred to the
Bursar's Office. You
may call them directly at (585) 275-3931 or write to them at: Bursar's Office, University of Rochester, Box 270037,
Rochester, NY, 14627-0037.
- How do I send mail and packages to my son or daughter?
- All mail and packages addressed to students on campus should follow this format:
- Student Name
- University of Rochester
- CPU Box #27XXXX
- Rochester, NY 14627-XXXX
- Packages sent through private carriers, such as UPS, Federal Express
and DHL require the use of a street address, in this case use this
- Student Name
- 500 Joseph C. Wilson Blvd.
- CPU Box #27XXXX
- Rochester, NY 14627
- When are final exams?
- Look at the
Registrar's website for the
most accurate and up-to-date information.
- What services are provided for students who are having academic difficulty?
- The causes of disappointing academic performance are diverse, and the sources of help are varied. The best single
place for help with an academic concern is the
College Center for
Advising Services. If help cannot be given directly, the student will be referred to the most appropriate source. The
professional advisers are available by phone at (585) 275-2354, by e-mail at
firstname.lastname@example.org, or in person. Walk-in hours are held every
day in Lattimore 312, and students may also make appointments to see advisers.
- Marcy Kraus, Director of the College Center for Advising Services and Dean of Freshmen and Sean Hanna, Dean of Sophomores and Associate Dean of Advising Services, are also good general resources for help. They are available by phone, email, and in person.
- Faculty advisers are valuable allies to students experiencing difficulties and can provide guidance and support.
- The Center for Excellence in Teaching and learning (CETL) can also provide particular help for students who need to improve their time management skills, and offers study groups in many of the introductory courses. Students with learning or other disabilities will find special help at CETL.
- A variety of tutoring options exist. The College Tutoring Program, run by the Center for Academic Support, provides one-on-one tutoring.
- Health issues, both physical and emotional, can also play a significant role. The University Health Service and University Counseling Center (UCC)
both have informative websites.
- What is the Take Five Scholars program?
Scholars program permits selected students to spend a ninth semester of full fifth year at the University at no
additional tuition charge.
- How can I learn about the Study Abroad program?
- The College provides students with a diverse array of opportunities to study abroad over the summer and during the
academic year. Please visit the Center for Study Abroad and Interdepartmental Program's
complete information in the "common questions" section.
- The grade report sent to my son or daughter contained a grade of "I" (or "N"). What does this mean?
- The grades of "I" or "N" are submitted when an instructor is unable, for some reason, to submit a final grade for a
student. In this case, your son or daughter should contact the instructor directly to discuss the matter.
- How can my son or daughter find out their remaining requirements needed for graduation?
- Students are sent a series of degree audits throughout their senior year. Students may make an appointment with an
adviser in the
College Center for Advising Services to review their requirements at any time during their four years.
- What services are available to students with disabilities?
- The Center for Excellence in Teaching and learning (CETL) can provide particular help for students who need to improve their time management skills, and also offers study groups in many of the introductory courses. Students with learning or other disabilities will find special help at CETL.
- Where do students purchase their course books and school supplies?
- Students purchase their books and supplies at the
Barnes and Noble bookstore in the
Frederick Douglass Building on the River Campus.
- What health services are available to my son or daughter?
- Full-time students participate in the comprehensive, prepaid
Student Health Program by paying
the mandatory health fee and having health insurance.
- I would like to know more about the University's libraries.
- In April, 1999, the University of Rochester Libraries acquired its three-millionth book. For information, please visit the
- What types of clubs and activities are available to my son or daughter?
- The University of Rochester offers over 200
including club sports, cultural organizations, and more. They are a great place to develop relationships, sharpen leadership
skills, and help make this campus the kind of place that students want to call home.
- When is commencement?
- Visit the
for detailed information.
- How does my son or daughter acquire an e-mail account at the University?
- University Information Technology (University IT)
provides a number of services to students, with one of them being
e-mail. E-mail accounts for all undergraduates of the College are
activated and distributed at freshman orientation and remain active
- Where can my son or daughter go for computer support?
- Students can call (585) 275-2000, e-mail at UnivITHelp@rochester.edu,
or stop by the University IT Center, which is open
Monday-Friday, 8:00 a.m. to 5:00 p.m., and can be found in Rush Rhees Library. The University IT Center is an integrated help
desk that is available to assist students.
- Should students bring a computer to campus with them?
- Students are welcome to bring computers with them to campus. The residential halls are wired with
ResNet, or Residential
Networking, which allows students to access the Internet directly from the computers in their rooms. There are also
computer terminals available around campus for access to e-mail and the Internet if the student does not bring a computer
- Where can students buy computers, software, and computer supplies; or get computer equipment repairs on
- University IT Computer Sales and Service provides for the sale, repair coordination, and distribution of personal computers and related information
technologies to the University community. Our mission is to provide acquisition and repair services for recommended
technologies to students, faculty, staff, and departments. Students also receive warranty and out-of-warranty
service for computer products and installation of computer accessories at the store throughout the year.
- How has the University planned for any national or other emergencies that might arise?
- Any residential campus community maintains a set of "emergency response" plans covering a variety of situations;
these plans are constantly reviewed and tested. Our emergency procedures are outlined at
- What is included in "financial aid?"
- Financial aid includes funds received by students from a variety of sources (institutional, federal, state, and/or private)
to help pay for educational expenses. Scholarships, grants, loans, and work-study programs are all considered financial
- How can I learn more about financial aid at Rochester?
- Families are encouraged to visit the Financial Assistance Office where they will find more detailed answers to questions regarding financial aid, or call
us at (585) 275-3226 or (800) 881-8234. Our front desk staff, as well as our counselors, will be happy to assist you with any
questions that you may have.
- What important deadlines should I know about?
- Current financial aid recipients who plan to return to the University of Rochester for the upcoming academic year must
submit all documents to complete their financial aid files by April 15. This includes the Free Application for Federal
Student Aid (FAFSA), signed copies of all pages, schedules and W-2 forms of students' and parents' federal income
tax returns, and the UR Verification Statement. Please remember that although our office makes
every effort to mail application packets to students, students are ultimately responsible to obtain the materials and apply
- It is extremely important that students adhere to our April 15 deadline, as students whose files are
not complete until after this date are in serious jeopardy of losing aid, and this aid cannot be replaced. As long as the
student completes his/her file by April 15, maintains satisfactory progress, enrolls full-time, and has relatively the same
family financial situation, he/she should expect a very similar amount of University grant assistance from one year to the
next. (Federal and state aid levels may vary according to a student's need and program regulations. The University of
Rochester is unable to make up any federal or state aid for which a student is not again eligible from year to year.)
- If you or your student should have any questions at all regarding financial aid at the University, please feel free to
contact the Financial Aid Office to speak with a counselor.
- Where can I find information about Orientation?
- You can find answers to your questions (schedules, lodging, etc.) at the
- How can I contact the University Registrar?
Office of the Registrar is located
in 127 Lattimore Hall. Hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday. They can be reached by phone at
(585) 275-8131; or fax at (585) 275-2190. You can e-mail them at
- Who will advise my son or daughter with course selection and registration?
- Normally, students consult with their faculty adviser, and are also free to see advisers in the
College Center for
Advising Services. The professional advisers are available by phone at (585) 275-2354, by e-mail at
email@example.com, and in person. Walk-in hours are held
every day in Lattimore 312, and students may also make appointments to see advisers.
- How do I obtain enrollment verification for my son or daughter for health insurance reasons?
- You may call the
Office of the University Registrar,
(585) 275-8131, fax a signed request to (585) 275-2190, or write to Office of University Registrar, University of Rochester,
127 Lattimore Hall, Rochester, NY, 14627.
- Is my son or daughter registered for this term?
- Students can view their course schedules on the web (on student ACCESS) after early registration periods in
November and April, prior to the start of each semester and after the drop/add period. If you are unsure about your son or
daughter's registration, you may call the Office of University Registrar at (585) 275-8131.
- My son or daughter is currently studying abroad. How will he or she register for next semester?
- Students who are studying abroad are sent registration materials to their abroad locations. Course schedules and
descriptions are also available
Registrations from abroad may be sent by mail, fax, or e-mail.
- What should parents know about Study Abroad?
- The staff of the Center for Study Abroad is available to answer your questions.
- How does my son or daughter request a transcript?
- Transcripts should be requested from the
Registrar's Office. You can visit
the transcript page for
- My son or daughter took a summer course at a local college. Where should the transcript be sent?
- Official transcripts from other colleges and universities can be sent to the
College Center for Advising
Services at 312 Lattimore Hall, Rochester, NY, 14627.
- What is the Family Educational Rights and Privacy Act (FERPA)?
- The Family Education Rights and Privacy Act of 1974, as amended, is a federal law that requires that a student is
informed of the existence and location of his/her educational records. The law defines the purpose for which the records,
and assures a student access to, disclosure of and challenge to the record when warranted. It also assures appropriate
disposition of the record when compelling reasons for its retention no longer exist.
I didn't find an answer!
- I couldn't find what I was looking for. Now what should I do?
- Check out this
list of key contacts
for parents and families. It will help you locate a specific person or office that will be able to help you further.