Skip to main content

IT Resources

 

Software - Checking the Warranty on a Macintosh

For further assistance:

Contact your desktop support specialist
Help Desk: 585-275-2000
Email: University IT Help

DETERMINE YOUR SERIAL NUMBER
  • Select the Apple Menu
  • Select "About this Mac"
  • Select "More Info..."
  • If you are running Mac OS X 10.7 or Higher, continue on. If not, skip to the Mac OS X 10.6 and earlier section.
    screenshot
MAC OS 10.7 AND HIGHER
  • Your Serial Number, is listed on the About This Mac. Many of Apple's Service options require your serial number.
    screenshot
  • Select the Service Tab
    screenshot
  • Select "Check my service and support coverage status".
  • Click "Allow" on the pop-up to allow your serial number to be sent to Apple.
  • A Web Browser will open, giving details on your Macintosh's warranty.

If Apple indicates that "you need to validate your product's purchase date", then you will need to have a copy of your receipt for servicing. This does not mean that your warranty has expired, this means that Apple does not have accurate information on when your system was purchased.

MAC OS 10.6 OR EARLIER
  • Copy your Serial Number to the Clipboard.
  • Open a web browser and go to Apple.
  • In the Other Resources box, click on Check your Service & Support coverage.
  • Paste or type in your serial number and select the Continue button.
  • Apple will then return Information on your system's warranty.
    screenshot

If Apple indicates that "you need to validate your product's purchase date", then you will need to have a copy of your receipt for servicing. This does not mean that your warranty has expired, this means that Apple does not have accurate information on when your system was purchased.