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University of Rochester

Event and Classroom Management

Classroom Support

Request Service

For room reservations, please visit the EMS Web App

The Event and Classroom Management (ECM) Help Desk can assist with a wide variety of services. This includes:

  • Delivering technology to a class
  • Providing Training in classroom technology
  • Answering general inquiries

Click here to be taken to our JIRA form. There, you can provide the information needed to complete your request. Such information includes:

  • Your name
    • In the "Customer" field, type your last name, followed by a comma, and your first name: the form will search our database, and you can select the most accurate entry.
  • In the "Summary" field, provide a short description for your request, ex. "Goergen 101 Reservation Request", "Lander microphone batteries are dead", "Conference Room Request", etc.
    Customer drop down
  • Fill in the details of your request in the "Description" field. For the best results, try to include as much of the following as possible:
    • Date and time of the event
    • The location of the event
    • Additional technology you may need (presentation remote, document camera, a speaker system, etc.)
    • Email and Phone number where you would like to be contacted
    • Any other relevant information
  • When you're done, click "Create", and a member of our team contact you within one business day.

Link to the form: https://service.rochester.edu/servicedesk/customer/portal/101/create/248

Exceptions: