Request Service

For room reservations, please visit the EMS Web App

The Event and Classroom Management (ECM) Help Desk can assist with a wide variety of services. This includes:

• Delivering technology to a class
• Providing Training in classroom technology
• Answering general inquiries

Click here to be taken to our JIRA form. There, you can provide the information needed to complete your request. Such information includes:

• Your name
  • In the "Customer" field, type your last name, followed by a comma, and your first name: the form will search our database, and you can select the most accurate entry.
• In the "Summary" field, provide a short description for your request, ex. "Goergen 101 Reservation Request", "Lander microphone batteries are dead", "Conference Room Request", etc.
  
• Fill in the details of your request in the "Description" field. For the best results, try to include as much of the following as possible:
  • Date and time of the event
  • The location of the event
  • Additional technology you may need (presentation remote, document camera, a speaker system, etc.)
  • Email and Phone number where you would like to be contacted
  • Any other relevant information
• When you're done, click "Create", and a member of our team contact you within one business day.

Link to the form: https://service.rochester.edu/servicedesk/customer/portal/101/create/248

Exceptions:

• Student organizations must request support for events through the Campus Community Connection website.
• For furniture setup in locations outside of Frederick Douglass Commons and Wilson Commons, contact Kim Taylor in facilities at ktaylor@facilities.rochester.edu.
• To borrow a laptop or other media equipment (including cameras and virtual reality headsets), contact the Rettner Technology Lending Library.