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Locations & Hours

The University Health Service Primary Care team has medical offices on the River Campus, in the Medical Center, and at the Eastman School of Music. Visits to the University Health Service are covered by the mandatory health fee.

Scheduling an Appointment

All visits to University Health Service are by appointment. Please CALL FIRST to schedule an appointment before coming to a University Health Service or University Counseling Center office.

To schedule an appointment:

Whenever Offices are Closed

A University Health Service Primary Care physician and a University Counseling Center mental health professional are on-call and available for urgent concerns that cannot wait until the offices re-open. If you need medical assistance, please call us at the numbers listed above.

To report an emergency, please call (585) 275-3333 if on-campus or 911 if off-campus.

Office Hours

Hours change at the University Health Service offices. Unless otherwise noted, the hours of operation for UHS (by location) are listed below with contact information.

Location and hours

River Campus Office

1st Floor, University Health Service Building
738 Library Road, Box 270617, Rochester, NY 14627
Download a map

Phone: (585) 275-2662
Primary Care Fax: 585-256-1285

Hours

Academic Calendar August – May

  • Weekday Hours:
    • Monday: 8:00am – 8:00pm
    • Tuesday: 9:00am – 8:00pm
    • Wednesday: 8:00am – 8:00pm
    • Thursday: 8:00am – 8:00pm
    • Friday: 8:00am – 5:00pm
  • Weekend Hours: 
    • Saturday 11:00am – 4:30pm
    • Sunday CLOSED
  • Lab Hours
    • Monday – Friday 8:00am – 4:00pm
      Lab is closed daily from 11:45am – 1:15pm for lunch.

Winter and Spring Break

  • Weekday Hours: Monday – Friday, 8:00am – 5:00pm except Tuesday when the office opens at 9:00am
  • Weekend Hours: The office is closed on weekends during Winter and Spring Breaks

Summer Breaks

  • Weekday Hours: 8:00am – 4:30pm Monday – Friday
  • Weekend Hours: The office will be closed on weekends during Summer Break

The office is closed on Memorial Day (last Monday in May), Juneteenth, Independence Day (July 4), Thanksgiving (last Thursday of November), the day after Thanksgiving, Christmas Day (December 25), and New Year’s Day (January 1) for observance of UR Holidays.

University Counseling Center (UCC)

3rd Floor, University Health Service Building, River Campus
738 Library Road, Box 270617, Rochester, NY 14627

Offices, Services, & Phone Numbers

  • Phone: 585-275-3113
    Fax: 585-442-0815
  • UCC 24/7 crisis support (same day appointments, after hours on-call, Counselors in Residence): 585-275-3113
  • TELUS Student Support: Free for all students, download the app and register with your rochester.edu email.
  • National Crisis Line: 988
  • National Text Crisis Line: Text HEAL to 741741

Weekday hours (August – May): The office is open 8:30am – 5:00pm Monday – Friday

Winter/Spring/Summer Break: The office is open 8:30am – 5:00pm Monday – Friday

Eastman School of Music Office (Student Living Center)

Room 106, Eastman School of Music, Student Living Center

Phone: (585) 275-2662
Fax: 585-232-3157

Weekday hours:
The office is open 9:00am – 4:30pm Monday – Friday.

The UHS ESM office is closed during UR school breaks.

Health Promotion Office

4th Floor, University Health Service Building, River Campus
738 Library Road, Box 270617, Rochester, NY 14627

Phone: (585) 273-5770
Fax: 585-756-0263
Contact Info: https://www.rochester.edu/uhs/healthpromotion/contact/

Students are welcome to come in and pick up RA safer sex supply kits or handouts from our shelves in the hallway as needed.

Weekday hours: The office is open 8:00am – 4:30pm Monday – Friday
HPO staff work remotely on Tuesday afternoons and Friday mornings.

Administrative Offices

4th Floor, University Health Service Building, River Campus
738 Library Road, Box 270617, Rochester, NY 14627

Offices & Phone Numbers

Weekday hours: The office is open 8:00am – 5:00pm Monday – Friday

Winter/Spring/Summer Break hours: The office is open 8:00am – 4:30pm Monday – Friday

Occupational Health

2nd Floor, University Health Service Building, River Campus
738 Library Road, Box 270617, Rochester, NY 14627

Phone: 585-275-4955
Fax: 585-461-9636

Academic Calendar (August – May): Monday – Friday 8:00am – 5:00pm

Winter/Spring/Summer Breaks: Monday – Friday 8:00am – 4:30pm