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University of Rochester
Office of the Provost University Health Service
Resources

Crisis Services

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UR Emergency On-Call 24/7

  • If you are concerned about an immediate threat to the life or safety of a student, call Public Safety on-campus (585-275-3333) or 911 off-campus.
  • Outside of UCC office hours, there is a UCC professional on-call to address urgent mental health crises and emergencies. To reach them, call our main office number: (585) 275-3113.
  • TELUS Health is also available 24/7 for urgent on demand support for mental health crises via text or phone. Download the app or go to https://www.myssp.app/us/home and start a chat. Support is available in English, French, Spanish, Cantonese, Mandarin and simplified Chinese for the text.
  • Counselors in Residence are available overnight and on weekends during the academic year. During their shifts they will accompany Public Safety Officers on any mental health-related calls that DPS receives. They may also provide onsite support to Residential Life and UCC on-call providers. To reach a CIR, please call DPS (275-3333), UCC (275-3113) or contact your RA.
  • Sexual Assault Resources
    • To talk to Public Safety, call: (585) 275-3333
    • To talk to a RESTORE counselor, call (585) 546-2777
    • To find other resources on sexual assault, check the Sexual Misconduct website

Other Crisis Support

National Suicide and Crisis Lifeline: 988

Crisis Text Line: Text HOME to 741741

LifeLine
(585) 275-5151

Suicide Stop
If you are outside of the US, the Suicide Stop website contains mental health emergency resources worldwide.

Affinity Place
269 Alexander Street, Rochester, NY 14607
585-563-7083
No-fee, recovery-oriented 8-bed respite program for individuals experiencing psychiatric crisis

Affinity Place Warm Line
585-563-7470
Available 24/7

St. Mary’s Medical Campus Behavioral Health Access and Crisis Center
65 Genesee Street
Rochester, NY 14611
(585) 368-3950
No appointments necessary, walk-ins welcome from 9:00 AM – 9:00 PM daily
For those who need help with substance abuse or urgent mental health needs
https://www.rochesterregional.org/locations/st-marys-campus/bhacc

Mental Health Association Self-Help Drop-In Support Services
344 N. Goodman St.
Rochester, NY 14607
(585) 325-3145 x300
5:00 PM – 9:00 PM daily
Crisis Text Line – Available 24/7 by texting “HOME” to 741741