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University of Rochester Counseling Center

Counseling Center

There is sunshine in Rochester in the middle of Winter. But it is Winter. In the Middle East the losses in Gaza are excruciating, Israeli hostages are not yet released, so many families are hurt and displaced.  We are experiencing repercussions of this pain and hate in our lives, and on our campus. There are also catastrophic storms, fires, climate events and violence in the United States and in our home communities. Additionally, we all have individual challenges. It is so understandable to be feeling that your academic and other work takes more energy than it might have at a different time. Your health and mental health can be affected by an imbalance in stress and growth. We can make it through hard things and hard times, but we need to be a bit more conscious of ways we can take care of ourselves and others.

We want to affirm the resilience, work, and care that we are seeing from students, staff, and faculty in this time of continuing pain, conflict, violent actions and rhetoric and events which uniquely affect every member of our community. You are already taking care of each other where you can.

Please reach out to helpful family, friends, and faith communities.  Remember that CARE and the UCC among other resources are available and glad to be of help in the process of restoring balance.

Respect and affirmation for all people are central to the mission and hearts of the University Counseling Center. We welcome you to explore the range of support services we can provide to students and to the campus community.

Crisis hotline
If you are in crisis and would like to speak to someone immediately, please call us at (585) 275-3113. A Counseling Center professional is on-call 24/7.

You can also call the national suicide and crisis lifeline at 988.

If you are outside of the US, the Suicide Stop website contains mental health emergency resources worldwide.

Schedule an appointment

UCC’s current hours of operation for summer 2023 are Monday – Friday 8:30 a.m. – 5:00 p.m. To reach the UCC Professional On-Call after hours for emergencies call 585-275-3113.

To schedule your first appointment, call us at (585) 275-3113 or log into UHSConnect.

The Counseling Center is available for full-time students who pay the mandatory health fee using HIPAA compliant Zoom. Just call (585) 275-3113 for an initial assessment. Based on that initial assessment, a treatment plan will be developed by the clinician that addresses your unique needs and concerns.

More information

Additional resources while waiting for therapy

Crisis Services

If you are a University of Rochester student or are concerned about a student experiencing a mental health crisis, please call the University Counseling Center Professional On-Call at (585) 275-3113.

If you have someone you are concerned about, remember that the Counseling Center is available for consults 24/7. Just call us (585) 275-3113. For non-urgent situations where you are concerned, make use of the CARE Network to help someone get connected to all the support and University of Rochester services they need!

You can also download the TELUS Health app on any phone to access phone and text crisis support https://myssp.app/ca/home from anywhere in the world.

If you are outside of the US, the Suicide Stop website contains mental health emergency resources worldwide.

Link to full crisis services: https://www.rochester.edu/uhs/ucc/crisis-services/

 

ThrivingCampus: Finding an off campus therapist

The Counseling Center has partnered with ThrivingCampus to make it easier for students to learn more about community mental health providers and access treatment off-campus and in many other states. ThrivingCampus is an online directory that allows University of Rochester students to access a list of off-campus, licensed mental health clinicians. Go to rochester.thrivingcampus.com or make an appointment for an Initial Assessment with one of our therapists for assistance. The website also includes resources to assist students through the process of securing off-campus outpatient care.

If you are a provider and wish to participate in the University of Rochester Thriving Campus site, please use this link: Thriving Campus – for providers to create a new free account or to update your existing account.

Free Transportation to Off Campus Mental Health Care

Thanks an anonymous donor, UCC is able to provide Lyft passes for students to access off campus mental health care. Students simply need to call UCC (585-275-3113), ask for the Transportation Request form to be added to their UHSConnect account, complete the form, and submit it at least three days before their appointment. Two codes, each good for a round trip to an appointment, will be provided through their UHSConnect account. Students can request additional passes as needed.

Release of information

If you are asked to fill out a Release of Information, please download and fill out one of the below files.

When complete, you can either:

  • Fax or mail to the number/address on the top of the form
  • Follow the instructions and upload your release forms to UHSConnect

Accommodation requests

University Health Service does not provide disability accommodation evaluations and recommendations.

The UCC maintains this list of off-campus providers who do provide disability accommodation evaluations. Please go to the Office of Disability Resources for more information on academichousing, and dining accommodations.

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