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General Information

Student Services

Health Services

Primary health care is provided for all full-time University students on a prepaid basis through the Student Health Program. Medical care and health education services are provided by the University Health Service (UHS), and mental health services are provided by the University Counseling Center (UCC). Access to medical and mental health care is provided 24 hours a day, 7 days a week, throughout the calendar year.

Student Health Plan. All full-time students pay a mandatory health fee that entitles them to use the University Health Service (UHS) and the University Counseling Center (UCC) throughout the academic year and the following summer (August 1 - July 31), as long as they are enrolled on a full-time basis. The mandatory health fee covers visits to UHS primary care providers in the University Health Service (UHS), a comprehensive initial assessment and an individualized treatment plan with UCC mental health professionals, and health education services. In addition to the mandatory health fee, all full-time students must have health insurance. A University-sponsored health insurance plan is available through the University Health Service. This plan provides coverage for diagnostic laboratory tests and X-rays, surgical procedures, hospitalization, prescription medications, and other specific services not covered by the mandatory health fee. Students already covered by health insurance comparable to the University-sponsored plan can waive the fee for health insurance. All non-immigrant international students and their families who are in the United States with them must comply with INS requirements and University policies governing health insurance. A family insurance plan is available for students who wish to have coverage for themselves and their dependent child(ren).

Online Insurance Process. Each year, all full-time students must inform UHS about their health insurance coverage by completing the online insurance process. Students who do not complete this process will automatically be enrolled in the health insurance offered through the University Health Service. Students are financially responsible for fees not covered by their health insurance. Should a student choose to see a private physician or seek care outside UHS without the appropriate referrals, the student assumes responsibility (including financial responsibility) for the health care received.

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University Health Service

The University Health Service (UHS) provides confidential, high-quality primary health care services for full-time University of Rochester students. The UHS clinical staff includes physicians who are specialists in internal medicine and family medicine, nurse practitioners, and registered nurses. To provide students with more personal and effective interaction, all students are assigned a physician or nurse practitioner as their primary care provider (PCP) at UHS. Students are encouraged to schedule appointments with their PCP.

UHS provides a full range of primary care services, including the treatment of illnesses and injuries, women’s health care, the management of ongoing medical problems, and care and advice for any health concerns. Health education programs and services are provided by the UHS Health Promotion Office of the University Health Service.

Confidentiality. The relationship between UHS health care providers and their patients is confidential. UHS will not share information about the fact or nature of a student’s visit to UHS without the student’s permission. Notification of others, including parents, is considered the student’s responsibility unless the condition is life-threatening and the student is unable to assume responsibility for informing others. Parental notification and consent will be obtained for students under age 18, as required by law.

Locations and Hours. For the convenience of students, UHS has offices on the River Campus, in the Medical Center, and at the Eastman School of Music. The River Campus Office is located in the UHS Building, which is next to Susan B. Anthony Residence Halls. This office is open seven days a week during the academic year and on weekdays during school breaks and summers. The office in the Medical Center is open weekdays throughout the year. The Eastman School of Music Office, located in the Eastman Student Living Center, is open weekdays during the academic year while classes are in session. The hours for the three UHS offices are listed on the UHS website (www.rochester.edu/uhs).

Scheduling an Appointment. Visits to UHS are by appointment. Students should call the main appointment line at (585) 275-2662 to schedule an appointment.

When UHS Is Closed. UHS provides access to medical care 24 hours a day throughout the year. Whenever UHS offices are closed, a UHS physician is on call and available by phone for urgent concerns that cannot wait until UHS reopens. Unless it is a life-threatening emergency or a serious accident, students should call UHS at (585) 275-2662 before going elsewhere (e.g., the emergency department of a local hospital) for care. The University Counseling Center (UCC) has a mental health professional on call 24 hours a day throughout the year. Call (585) 275-3113 to reach the mental health professional on call. In an emergency, students should call Public Safety at (585) 275-3333 for immediate assistance.

Health History Forms/Immunization Requirements. All entering matriculated full-time and part-time students must submit the Health History Form, which includes the student's record of immunizations, prior to the start of classes. New York State law requires all students to provide proof of immunity to measles, mumps, and rubella. Students who fail to comply with the requirements may be withdrawn from the University. Students with questions can contact UHS at hhf@uhs.rochester.edu or (585) 275-0697.

Paying for Health Care Services. All full-time students participate in the Student Health Plan, which includes the mandatory health fee and health insurance. The mandatory health fee assures the availability of accessible, high quality health care services on campus for all full-time students. The mandatory health fee covers care and services provided by the University Health Service (UHS) and the University Counseling Center (UCC). In addition to the mandatory health fee, all full-time students must have health insurance coverage. Students can enroll in the University-sponsored health insurance, or they can choose to waive the health insurance if their own plan meets University criteria.

Health Education. The UHS Health Promotion Office promotes the wellness of the University community by providing educational programs and activities that encourage the development of a healthy lifestyle and the effective use of health care services. The office provides opportunities for students to become involved in promoting health on campus. Opportunities include enrolling in the Peer Health Advocacy course (PH 216), joining the Peer Health Advocate team, becoming a member of the Student Health Advisory Committee, collaborating with the UHS Health Promotion Office on a specific project, and co-sponsoring programs and events with the UHS Health Promotion Office. Students interested in getting involved are asked to call (585) 273-5775.

UHS Website. Located at www.rochester.edu/uhs, the UHS website offers complete information about UHS services, hours, locations, scheduling an appointment, the mandatory health fee, health insurance, announcements, and more.

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University Counseling Center

The University Counseling Center (UCC) provides evaluation, counseling, and referral services. All interested University of Rochester students who pay the mandatory student health fee will receive a comprehensive initial assessment, individualized treatment plan, and support to put such a plan into action. UCC staff will develop a treatment program with each client to address their unique needs and concerns. UCC staff members strive to provide services with sensitivity to individual and cultural differences. 

The individualized treatment plan may include referral to group therapy, workshops, therapist assisted on-line therapy or brief therapy at the UCC as well as information, case management support and referral to campus or community agencies for specialty or long-term services. UCC therapists have experience in assisting students with a variety of concerns such as anxiety, apprehension about major life decisions, depression, relationship difficulties, family problems, eating concerns, sexual functioning, sexual identity, roommate hassles, and general discomfort about what is happening in the students' life. UCC also offers a variety of therapy groups on topics such as adult children of alcoholics, survivors of sexual abuse, eating disorders, bereavement, and relationship issues.

Confidentiality. All contacts with a UCC therapist are confidential. The fact that students are using UCC is not disclosed to any University official or faculty member, or to family, friends, or roommates without permission of the students. Because of the sensitive nature of visits, extreme care is taken to protect the confidentiality of patients’ records.

Locations and Hours. UCC is located on the third floor in the University Health Service Building on the River Campus. UCC also has offices in the Eastman Student Living Center at the Eastman School of Music and in the University of Rochester Medical Center. The office on the River Campus is open weekdays all year. The Eastman School office and the URMC office are open part time during the academic year, while classes are in session. The hours are listed on the UCC website. Appointments for any UCC office can be scheduled by calling (585) 275-3113.

After-Hours Care. A mental health professional is on call and available 24 hours a day throughout the year to deal with urgent situations and can be reached at (585) 275-3113 any time of the day or night.

UCC Website. Located at www.rochester.edu/ucc, the UCC website provides information about the services provided and links the readers to other on-line health care sites.

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