The University of Rochester’s spirit of curiosity and creativity is fueled by the drive of faculty, staff, and healthcare providers who bring new ideas to life every day. At URochester, employees are encouraged to think ambitiously and work purposefully. In the “Living Our Values” series, get to know some of the many individuals who make our lives “ever better” by turning our mission into action each day.
Providing hope, healing, and connection—Meet a member of the Older Adult Mental Health Services Team
Zoe Carlson, LMSW
Psychiatry
Mental Health Therapist
You have an interesting career path at the University of Rochester. Can you explain how you began your role as a therapist?
While obtaining my master’s degree, I chose an internship at the University of Rochester because I knew I wanted to work with older adults, not necessarily because I planned to become a therapist. Through that experience, I quickly discovered how much I enjoyed therapy, and I was fortunate to be hired at the University of Rochester after completing my internship.
What made you want to continue your professional journey here after completing your internship?
The environment, my coworkers, and the patients made it an easy decision to stay. From the beginning, I felt welcomed, supported, and included. Working with older adults was a great fit for me, and I knew this was a place where I could continue to grow professionally while making a meaningful difference.
What is a typical day like for you as a therapist for older adults?
Every day is a little different, which is one of the things I enjoy most about my job. I meet with adults ages 65 and older and help them navigate a wide range of challenges, from life transitions and grief to anxiety, depression, caregiving, and adjustment to medical conditions. Some patients are with me for a short period of time, while others I’ve worked with since I was an intern.
What do you enjoy most about working with older adult patients?
I enjoy hearing about their life experiences and learning from the wisdom they’ve gained over the years. They often offer unique perspectives that I carry with me long after our conversations. It’s a privilege to be trusted with those experiences and to help them navigate new chapters of life.
What are some common misconceptions about aging and mental health?
Many people believe depression, anxiety, or loneliness are normal parts of aging. While older adults face unique challenges, mental health concerns are treatable and should never be dismissed because of someone’s age.
How does working as part of an interdisciplinary team benefit patient care?
I work closely with psychiatrists, other therapists, nurses, nurse practitioners, and various healthcare professionals to support our patients. Constant collaboration allows us to share information, coordinate care, and provide a more complete approach to treatment.
What message would you like to share with older adults and their families about seeking mental health support?
It’s okay to ask for help for yourself or for someone you love. Mental health support can improve quality of life, and seeking help is a sign of strength, not weakness.
If you could describe your journey from intern to therapist in three words, what would they be?
Purpose, rewarding, meaningful.