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Well-U FAQs

Find answers to common questions related to Well-U employee wellness programs and eligibility, organized by program. You can visit the Well-U page for more information.

PHA and biometric screening

For more information, visit our PHA and Biometric Screening page.

Before signing up for your biometric screening, please check the Well-U eligibility chart to make sure that you are eligible.

You can sign up for your biometric screening using the online E-Health scheduler. There will be a list of upcoming times and locations available to get a biometric screening.

Your biometric screening will take approximately 15 minutes, but could be longer or shorter depending on how much information you would like to discuss with the nurse.

You can choose whether you prefer to take the PHA before or after your screening; however, we do suggest that you take it before your screening so that the nurse giving you your screening can make appropriate suggestions based both on your PHA and biometric screening results.

Eligible individuals receive their incentive in 1-2 pay periods after completing both their biometric screening and their online Personal Health Assessment. You will find your incentive under the “Hours & Earnings” section of your paycheck. It will be labeled “PHA Self” for the employee’s incentive, and “PHA SPDP” if you are receiving an incentive for a spouse/domestic partner.

Lifestyle management programs

For more information, visit our Lifestyle Management page.

Please check the Well-U eligibility chart to see what programs you are eligible for.

Lifestyle management programs are no-cost for eligible individuals.

Eligible individuals receive their incentive in 1-2 pay periods after completing a lifestyle management program. You will find your incentive under the “Hours & Earnings” section of your paycheck. It will be labeled “Well Pg Self” for the employee’s incentive, and “Well Pg SpDp” if you are receiving an incentive for a spouse/domestic partner.

Eligible individuals may participate in as many lifestyle management programs as they would like, however, you will only receive the $100 incentive once per calendar year.

Condition management programs

For more information, visit our Condition Management page.

Please check the Well-U eligibility chart to see what programs you are eligible for. Eligible employees must also be diagnosed with the condition in order to participate in the program.

Condition management programs are no-cost for eligible individuals.

Eligible individuals receive their incentive in 1-2 pay periods after completing a condition management program. You will find your incentive under the “Hours & Earnings” section of your paycheck. It will be labeled “HLTH PG Self” for the employee’s incentive, and “HLTH PG SpDp” if you are receiving an incentive for a spouse/domestic partner.

Eligible individuals may participate in as many condition management programs as they would like, however, you will only receive the $100 incentive once per calendar year.

UR Medicine EAP

For more information, visit our Emotional and Mental Health page or visit the UR Medicine EAP website.

EAP offers professional guidance to you and your immediate family members when personal or work-related problems become difficult to manage alone. EAP offers free assessment, short-term counseling and referral information to employees and their family members. All University employees and their immediate family members are eligible for 5 free visits per calendar year per person.

If you or another member of your household require more than 5 visits, your EAP counselor will refer you to a counselor in the community that is best suited to address your needs. Once referred, you will be responsible for payment. However, EAP takes into consideration what type of insurance you have and your ability to pay the co-pay.

Confidentiality is truly the hallmark of EAP’s services. All services are confidential, unless you give written permission or when mandated by law. The EAP counselor will discuss the issue of confidentiality fully with you prior to or at your first appointment.

There may be times when you need to speak with a counselor immediately. If it is after normal business hours (8 a.m5 p.m) and you have an urgent need, they can be reached by calling (585) 276-9110. Their answering service will contact the EAP clinician on call who will return your call and provide immediate assistance.

Behavioral Health Partners (BHP)

For more information, visit our Emotional and Mental Health page or visit the Behavioral Health Partners website.

BHP offers confidential, one-on-one, in-person or telephonic counseling sessions to help University employees deal with stress, anxiety, and depression. BHP was developed in response to employee feedback about the need for accessible, affordable, and high-quality mental health care.

Please check the Well-U eligibility chart to see if you are eligible.

You must be enrolled in a University health care plan in order to see a BHP counselor.

  • YOUR PPO Plan: Services received through BHP have no out-of-pocket cost (it is not subject to the $20 copay per visit).
  • YOUR HSA-Eligible Plan: Services received through BHP are subject to the annual deductible and are covered at 100% after the deductible is met.

No.

Telehealth

For more information, visit our Accessing Well-U via Telehealth page.

Telehealth is secure, web-based video conferencing, using the Zoom Cloud Meeting app which is accessible via your smartphone, tablet, or any computer with a webcam, used to facilitate long-distance health care, and health-related education.

You will need a smartphone, tablet, or any computer with a webcam. We recommend a secure internet connection, as telehealth will use large amounts of data.

Open the app store from your mobile device and download the Zoom Cloud Meetings app. You will receive a Zoom session meeting number/link for your program. Either enter the number into the Zoom app or click the link from the confirmation email you receive to enter the Zoom session at the time of your appointment.

It’s not! You will receive the same program via telehealth as you would in-person. The only difference with telehealth is that you may choose to participate from the location of your choice.

Well-U Champions

For more information, visit our Well-U Champions page.

Well-U Champions are liaisons between the University Wellness Department and their own department. Champions are responsible for promoting wellness programs and events to their coworkers and communicating the needs and wants of their department back to Well-U.

Yes. At the beginning of each year we require Champions to re-enroll in order to affirm their commitment to being a Champion and allow new people to sign up if the previous Champion is no longer interested in being a Champion.

Well-U Champions are considered the go-to person about health and wellness in their department, and the title of being a “Well-U Champion” carries weight around the University. Along with the title, Well-U also holds quarterly events, exclusively for our Champions, to thank you all for your dedication to health and wellness in the University community.

View the past Weekly Wellness newsletters here.

Fitness classes

For more information, visit our Fitness and Physical Health page.

Employees are the only people eligible to enroll.

Yes, select classes are recorded and made available each week. You can find them in Zenplanner under “class recordings”.

Yes, you can take as many classes as you like. We do ask that if you sign up for a class and you can’t make it, that you remove yourself from the class to free up a spot.

Classes will be open for sign ups on a monthly basis. You can view the calendar here.

Learn to run

For more information, visit our Fitness and Physical Health page.

The spring 2021 program will run Saturday June 5 through July 24.

No prior running experience is needed for the Learn to Run Beginner Group.

If you’re interested in the Learn to Run Intermediate Program, you must be able to run/jog for 5 minutes continuously without walking.

Email Well-U at well-u-info@rochester.edu with your name employee ID stating you would like a spot in the program. You will then be notified if you have secured a spot in the program.

This program is FREE for University of Rochester employees!

Runs will be mid-morning on Saturday at Genesee Valley Park.

Masks will be required in the group run when instruction is being given. Water will be required and a distance of at least 6 feet will be required between runners.

Yes, the 8 week guide will be provided before the program starts.

Each group will not exceed 20 people.

All regular full and part time University of Rochester employees.

Marty is a personal trainer certified by The American Council of Exercise. He has completed many 5k’s, marathons and triathlons. He is currently training for an ultra marathon. Marty is passionate about helping people reach their fitness goals and will use his education and experience to provide a safe program that will get people excited about running.

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