Staff Training Opportunities

There are plenty of training opportunities and resources available for University of Rochester employees to develop professional skill sets and get ahead. Explore some of these opportunities below.

Safety and Emergency Preparedness

The University of Rochester is committed to providing a safe and secure environment for our students, faculty, staff, patients, and visitors. While emergency services and support are always available from the Department of Public Safety, opportunities are available for our faculty and staff to be proactive and learn more about preventing and responding to crisis. The following online trainings are available in MyPath:

Active Shooter Awareness

This online module presents the 3 most important decisions in an Active Shooter situation; it also explains the difference between a lockdown and a lockout, as well as between a dynamic incident and a static incident. (26 minutes)

This training is also offered as a one-hour live staff development opportunity. Details for these sessions, including location dates, times, and registration, are in MyPath.

EHS Emergency Preparedness & Incident Command

This module presents information about emergency preparedness guidance which you can use at work and at home. It will explain what Incident Command is, how it works, and how the University uses Incident Command to manage emergencies. It will provide guidance for how to respond in an emergency situation and direct learners to resources for any questions about emergency preparedness. (10 minutes)

Crisis Prevention Institute (CPI)

CPI training provides de-escalation techniques and behavior management strategies to support a culture of safety. Assigned to all clinically-facing faculty and staff as of July 2022.

Hazard Assessment Tool

This tool has been designed to determine an employee’s required Environmental Health & Safety (EH&S) safety training, based on hazardous materials, processes and equipment that are present in the workplace or used as part of a job. (15 minutes)

Potential Violence Identification and Response

Annual required training that provides an overview on workplace violence, de-escalating potential violence, firearms/weapons, and active shooter response. (10 minutes)

Response to Active Violence in a Healthcare Setting

This online training video presents run, hide, fight and other best practices for keeping health care employees safe during an active violence incident. (15 minutes)

SMH Policy 4.5: Emergency Management Program

Available in PolicyStat, the SMH Emergency Management Program includes Goals, Objectives, Capabilities, Effectiveness and Evaluation.

Cardiopulmonary Resuscitation Training Initiative Provides Lifesaving Resuscitation Skills for All

Make every second count when someone experiences sudden cardiac arrest. Knowing what to do in such a situation can save a life. Similarly, someone nearby may possess the skills to save your life as well. By understanding how to perform cardiopulmonary resuscitation (CPR) or operate an automated external defibrillator (AED) correctly, we can enhance survival rates and improve outcomes for cardiac arrest victims. That’s why the Learning and Development team is leading a dedicated group of individuals to develop a comprehensive plan aimed at increasing CPR resources and training for both University employees and the Rochester community.

We strive to expand training opportunities by providing access for non-healthcare individuals and groups in the community through the Learning and Development American Heart Association (AHA) Training Center. Achieving success in this initiative would generate momentum to extend the program’s reach into the community, thereby improving outcomes for cardiac arrest patients due to increased bystander CPR.

To register yourself or your team for CPR training, please complete the training request form.

We strive to have a workplace that cultivates an equitable, respectful, and welcoming culture for everyone. The Office of Equity and Inclusion offers training and educational programs throughout the year.

Explore training opportunities

MyPath

Online trainings in MyPath cover a range of topics, from time management, to communication skills, and more.

Many sessions are available on-demand, while others are live sessions held at a particular time.

Log into MyPath to start learning

Upcoming live staff development classes

Details for these sessions, including location dates, times, and registration, are in MyPath unless otherwise noted.

For the best learning experience, joining these sessions with a computer equipped with audio and video is recommended. If this equipment is not available, computer access for video and audio by telephone is suggested.

If you have questions about any of these classes, please contact learninganddevelopment@urmc.rochester.edu.

Learn more about some of the upcoming staff development courses in the drop-downs below.

This class will help participants develop a plan in order to respond to, and survive, a critical incident. Participants will be introduced to the Survival Mindset concept, learn about the importance of understanding their work environment, and know what to expect in a response from Law Enforcement. This program will be taught by members of the UR Department of Public Safety.

A simple glance at the desks of various colleagues reveals different organizational and time management practices. In this program participants will learn how to increase personal effectiveness by identifying challenges to time management in the office and how to remove those challenges.

The course will also cover the effects that “time robbers” have on day-to-day work and the group will work together to brainstorm solutions.

A cluttered email inbox—filled with old, unopened or unimportant messages—will not only frustrate you, it may prevent you from maximizing your time and distract you from other priorities. This course is designed to provide you with a variety of strategies using Outlook functionality to manage your email. Some of these strategies include: setting up folders, creating rules, and other techniques to help you stay organized and out of “email jail”.

As we are having less face-to-face contact in the ever-increasing virtual world, properly written email communication has become even more important in conveying interest and meaning to the intended audience. In this course, we will focus on email structure, formatting, the importance of spelling and grammar, the all-important subject line and much more. We will also discuss rules for email etiquette and participants will learn to apply the “7 C’s” guidelines for business writing to their own correspondence.

Effective communication with others is a key to success in life, work, and relationships. Not only does it help build a positive working environment, but it can contribute to greater efficiencies, more creativity and improved problem-solving. This course is designed to help participants improve their own performance and relationships by applying the basic principles of effective communication in the workplace where we will focus on active listening, providing clear instructions, and the non-verbal communications that make a difference.

Feedback is a powerful tool that can help improve performance and outcomes. When feedback is given effectively, the receiver of the feedback is more likely to listen and make changes. This course will help participants learn why the way we deliver feedback is important, how to deliver a message so that others will hear it, as well as how to graciously accept feedback that we are given. Whether feedback is formal or informal, and whether it is provided to supervisors or peers, there are ways that it can be structured to be effective and lasting.

At some point in our careers, we will all experience workplace conflict. In this course, participants will learn to strengthen personal and professional relationships by constructively addressing conflict. We will discuss the causes of workplace conflict and practice how to address it by using a four step conflict resolution process model. Participants will apply the model to scenarios by using techniques to reduce tension in a respectful manner.

This online module will discuss strategies for remote work success with topics including the remote work environment, computer security, effective communication, self-care while working remotely, and balancing family needs.

Building emotional intelligence can have a positive impact on your life. Emotional intelligence is an important set of skills that helps us recognize and manage emotions – not just in ourselves, but also in others. Emotionally intelligent employees tend to have a positive outlook on the work they do which increases motivation and boosts productivity. Practicing emotional intelligence can decrease workplace conflict as well as feelings of burnout. This course will cover the four domains of Emotional Intelligence, along with strategies for developing these skills and how to apply them to daily experiences.

Find access to emergency resources as well as University-wide support services to help you navigate your work-life—and beyond.

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Online MyPath courses for aspiring leaders

Optional online leadership courses are available in MyPath to support your career development and professional growth. These self-paced modules are available for any learner who would like use them, from aspiring to existing leaders.

Search for the course names below in MyPath to start learning.

Adapting Your Leadership Style
Critical Thinking Skills
Managing Remote Employees
Skillful Collaboration
Talk Like a Leader: What Every Employee Needs to Hear
The Toughest Supervisor Challenges and How to Overcome Them

Crucial Conversations for Mastering Dialogue®

Offered in-person and virtually!

Crucial Conversations for Mastering Dialogue® teaches skills for creating alignment and agreement by fostering open dialogue around high-stake, emotional, or risky topics—at all levels of the organization. By learning how to speak and be heard (and encouraging others to do the same) you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Led by Crucial Conversations-certified instructors.

Click here for information about the cost and registration process for upcoming Crucial Conversations for Mastering Dialogue® classes. Tuition reimbursement for Crucial Conversations may be available for eligible University employees.

Introducing the Crucial Conversations for Mastering Dialogue® + Crucial Conversations for Accountability® 2-Day bundled class!

More 2-Day bundled classes coming in 2024.

This 2-Day bundled class is being offered for the first time, for participants who have never taken a Crucial Conversations class before and will feature both the skills of Crucial Conversations for Mastering Dialogue, as well as Crucial Conversations for Accountability. This research-based program teaches step-by-step processes and skills to hold others accountable, improve performance, and ensure execution. Led by Crucial Conversations for Mastering Dialogue®/Accountability®-certified instructors. Participation in both class dates is required.

More Upcoming Crucial Conversations for Mastering Dialogue® Classes

September 14, 2023: 8:00 a.m. – 4:30 p.m. (Focused, in-person)

October 17, 2023: 8:00 a.m. – 4:30 p.m. (Focused, in-person)

November 9, 2023: 8:00 a.m. – 4:30 p.m. (Focused, in-person)

December 14, 2023: 8:00 a.m. – 4:30 p.m. (Focused, in-person)

Crucial Conversations for Accountability® (Prerequisite: Crucial Conversations for Mastering Dialogue®, 2-Day or Focused)

Open to participants who have completed Crucial Conversations for Mastering Dialogue®. This one-day follow up class builds on the prior skills learned in Crucial Conversations for Mastering Dialogue® and will focus on improving accountability. This research-based program teaches step-by-step processes and skills to hold others accountable, improve performance, and ensure execution. Led by Crucial Accountability-certified instructors.

We have two formats for Accountability in 2023:

If you have taken Crucial Conversations for Mastering Dialogue® before March 2023 and would like a more in-depth review of the Master Dialogue skills, register for the Crucial Conversations Refresher + Crucial Conversations for Accountability class below:

September 21, 2023: 8:00 a.m. – 4:30 p.m. (In-person)

If you have taken Crucial Conversations for Mastering Dialogue® more recently (April 2023 – November 2023) and don’t need as much of a refresher of the Mastering Dialogue skills, register for the Crucial Conversations For Accountability Add-On class below:

November 16, 2023: 8:00 a.m. – 4:00 p.m. (In-person)

Pricing and CNE CME offered

Class	CNE/CME Offered	As of July 1, 2023: CNE Price	As of July 1, 2023: CME Price
Focused Crucial Conversations for Mastering Dialogue®	7.5	$305	$315
Two-Day Crucial Conversations for Mastering Dialogue®	15	$400	$435
Crucial Conversations Refresher + Crucial Conversations for Accountability® (must have taken Mastering Dialogue over 6 months ago)	7.5	$305	$315
Crucial Conversations for Accountability® Add-On Class (must have taken Mastering Dialogue within the last 6 months)	7	$235	$245
Crucial Conversations for Mastering Dialogue + Crucial Conversations for Accountability® 2-day bundled class	13	$340	$350

Experience the FranklinCovey approach: Timeless principles. Timely results.

FranklinCovey content is designed to help organizations succeed in four key areas:

Develop exceptional leaders at every level
Instill habits of effectiveness in every individual
Build an inclusive, high-trust culture where great ideas thrive
Use a unified execution framework to pursue the most important goals

Learn more about FranklinCovey content here.

At the University of Rochester, we are now offering three ways for employees to experience FranklinCovey’s breakthrough content.

Register for the 2-day, in-person 7 Habits of Highly Effective People course with Michelle Lewis, our certified instructor. ($200) Attending the course will also get you access to the Impact portal for support content for one year.

- November 15-16, 2023: 8:30 a.m. – 4:30 p.m.

Register to join a Cohort and take 6 Critical Practices of Leading a Team asynchronously over 12 weeks with three, virtual, facilitated discussions.

- Cohorts are currently being scheduled. Please check back for additional dates or see option 3 to engage in asynchronous learning through the Impact portal.

- Get more information and register here

For more information or to request a demonstration of the Impact portal, please contact Michelle Lewis.

If you’re a manager, visit our Learning & Development page as part of our Manager’s Toolkit to explore additional leadership training opportunities.

Learn more