Staff Training Opportunities

Effective communication with others is a key to success in life, work, and relationships. Not only does it help build a positive working environment, but it can contribute to greater efficiencies, more creativity and improved problem-solving. This course is designed to help participants improve their own performance and relationships by applying the basic principles of effective communication in the workplace where we will focus on active listening, providing clear instructions, and the non-verbal communications that make a difference.

At some point in our careers, we will all experience workplace conflict. In this course, participants will learn to strengthen personal and professional relationships by constructively addressing conflict. We will discuss the causes of workplace conflict and practice how to address it by using a four step conflict resolution process model. Participants will apply the model to scenarios by using techniques to reduce tension in a respectful manner.

As we have less face-to-face contact in the ever-increasing virtual world, properly written email communication has become even more important in conveying interest and meaning to the intended audience. In this course, we will focus on email structure, formatting, the importance of spelling and grammar, the all-important subject line and much more. We will also discuss rules for email etiquette and participants will learn to apply the “7 C’s” guidelines for business writing to their own correspondence.

Feedback is a powerful tool that can help improve performance and outcomes. When feedback is given effectively, the receiver of the feedback is more likely to listen and make changes. This course will help participants learn why the way we deliver feedback is important, how to deliver a message so that others will hear it, as well as how to graciously accept feedback that we are given. Whether feedback is formal or informal, and whether it is provided to supervisors or peers, there are ways that it can be structured to be effective and lasting.

Crucial Conversations for Mastering Dialogue®

This interactive course offers a foundational introduction to Emotional Intelligence (EI), aiming to boost your confidence and deepen connections. You’ll explore what drives your behavior, learn practical strategies for staying centered under pressure, and practice thoughtful responses to challenges. While it’s the first of three sessions in our EI series and designed to prepare you, this course is not a prerequisite for the subsequent modules: “Emotional Intelligence: Advancing Self-Awareness & Self-Regulation” and “Emotional Intelligence: Advancing Social Awareness & Relationship Management.”

Building on Emotional Intelligence fundamentals, this advanced course deepens your understanding of how emotions shape professional life. You’ll explore the link between emotions, behavior, and performance, identifying personal triggers and gaining strategies to navigate them effectively. In this session, you will discover emotional drivers of actions and performance, pinpoint triggers impacting workplace dynamics, practice mindfulness for value alignment, develop strategies for managing impulsive reactions under pressure, and cultivate resilience for a positive outlook. This course provides immediately applicable tools to enhance self-awareness and emotional regulation, improving professional effectiveness and workplace relationships.

This focused course on Social Awareness and Relationship Management is designed to amplify your influence and strengthen professional connections. Through discussions, activities, and practical tools, you’ll develop essential skills to navigate complex social dynamics. In this session, you will cultivate empathy to understand others’ perspectives, practice effective conflict resolution, strengthen collaboration with colleagues, and learn techniques to inspire and motivate your team. This module equips you with skills to communicate clearly, enhance relationships, and foster a more positive, productive work environment, whether you’re leading or contributing to a team.

A cluttered email inbox—filled with old, unopened or unimportant messages—will not only frustrate you, but it may also prevent you from maximizing your time and distract you from other priorities. This course is designed to provide you with a variety of strategies using Outlook functionality to manage your email. Some of these strategies include: setting up folders, creating rules, and other techniques to help you stay organized and out of “email jail.”

Change is constant, and how we respond makes all the difference. This interactive session helps participants understand why organizational changes succeed or fail. It introduces practical strategies for adapting with resilience. Using the ADKAR model and emotional intelligence principles, participants will explore their own reactions to change and learn how to support others through transition. By the end, participants will be ready to act as a positive change agent for themselves and their colleagues.

This online module will discuss strategies for remote work success with topics including the remote work environment, computer security, effective communication, self-care while working remotely, and balancing family needs.

A simple glance at the desks of various colleagues reveals different organizational and time management practices. In this program participants will learn how to increase personal effectiveness by identifying challenges to time management in the office and how to remove those challenges. The course will also cover the effects that “time robbers” have on day-to-day work and the group will work together to brainstorm solutions.

We’ve all sat through meetings that drain our time and energy, but it doesn’t have to be that way! Great meetings inspire action, build collaboration, and leave everyone feeling accomplished. In this engaging session, you’ll learn how to decide when a meeting is truly needed, how to plan with purpose, and how to keep discussions on track and productive. Discover practical strategies for creating effective agendas, setting clear ground rules, taking meaningful minutes, and ensuring follow-up happens. Whether you lead meetings or simply attend them, this session will give you tools and insights to transform your meetings into time well spent.

Experience the FranklinCovey approach: Timeless principles. Timely results.

FranklinCovey content is designed to help organizations succeed in four key areas:

• Develop exceptional leaders at every level
• Instill habits of effectiveness in every individual
• Build an inclusive, high-trust culture where great ideas thrive
• Use a unified execution framework to pursue the most important goals

Learn more about FranklinCovey content here.

At the University of Rochester, we are proud to offer FranklinCovey’s breakthrough content 7 Habits of Highly Effective People.

Register for this 2-day, in-person course with Michelle Lewis, our certified instructor. The registration fee is $265. A light breakfast and lunch will be served on both days.

• Monday, June 15, and Tuesday, June 16, from 8:30 a.m.–4:30 p.m. in SRB-1404
• Monday, August 31, and Tuesday, September 1, from 8:30AM – 4:30PM in HWH-1W501
• Wednesday, November 4, and Thursday, November 5, from 8:30 a.m.–4:30 p.m. in HWH-1W510

For more information, please contact Michelle Lewis.

This hands-on course, “Introduction to Microsoft Excel: The Absolute Beginner’s Course,” is perfect for those new to spreadsheets or looking to build foundational confidence. You’ll learn to navigate Excel, identify key worksheet elements like columns, rows, cells, and tabs, and utilize basic formatting tools to organize and present data effectively. By the end, you’ll be comfortable moving through worksheets, using common tools, and creating clean, readable spreadsheets, setting a solid groundwork for more advanced skills.

In addition to a variety of security role-based training modules in MyPath, this four-part series offers a comprehensive guide to managing the full employee lifecycle within myURHR Workday. Available to managers in instructor-led or e-learning formats.

These include:

Position Management in myURHR Workday: This course is designed to prepare you for effectively creating, maintaining, and monitoring positions within Workday. You’ll gain a clear understanding of Supervisory Organizations and their impact on position management, along with the practical skills to create new positions and process various changes. The training also covers the flow of position data within Workday and clarifies the essential roles and responsibilities involved in successful position management.

Overview of Recruiting in myURHR Workday: This training will equip you to manage the essential steps, processes, and procedures involved in recruiting within Workday. You’ll learn how to create job requisitions, effectively view and guide candidates through the various job application stages, and understand the key roles and responsibilities related to recruiting in Workday.

Hiring & Personnel Transactions in myURHR Workday: This training will prepare you to initiate and complete hires in Workday, including populating details and managing all necessary steps. You’ll learn to distinguish between an initial hire and adding an additional job, process hires for external candidates, manage change job processes for internal candidates, and understand the roles and responsibilities for all hiring and personnel transactions.

Managing Worker Separations in myURHR Workday: This training will prepare you to manage worker separations in Workday, covering terminations, ending additional jobs, and no-shows. You’ll gain a clear understanding of the distinctions between terminations and the end job process, as well as when to initiate each type of separation. The course also covers the differences between voluntary and involuntary terminations, required offboarding steps, when to initiate the End Period Activity pay process, and the roles and responsibilities related to separations in Workday.

UKG Scheduling Training

For employees and managers in departments using the UKG staff scheduling system. All courses are available in MyPath and can be either assigned or registered for by searching for the titles in MyPath. To determine if you have the appropriate UKG access and level of training review the ‘UKG Scheduling Training’ in MyPath following these prompts:

• Login to MyPath
• Hover over ‘My Learning’ tab
• Then click on ‘UKG Scheduling Training’ in the drop down menu

Active Shooter Awareness

This online module presents the 3 most important decisions in an Active Shooter situation; it also explains the difference between a lockdown and a lockout, as well as between a dynamic incident and a static incident (26 minutes).

This training is also offered as a one-hour live staff development opportunity. Details for these sessions, including location dates, times, and registration, are in MyPath.

EHS Emergency Preparedness & Incident Command

This module presents information about emergency preparedness guidance which you can use at work and at home. It will explain what Incident Command is, how it works, and how the University uses Incident Command to manage emergencies. It will provide guidance for how to respond in an emergency situation and direct learners to resources for any questions about emergency preparedness. (10 minutes)

Crisis Prevention Institute (CPI)

CPI training provides de-escalation techniques and behavior management strategies to support a culture of safety. Assigned to all clinically-facing faculty and staff.

Hazard Assessment Tool

This tool has been designed to determine an employee’s required Environmental Health & Safety (EH&S) safety training, based on hazardous materials, processes and equipment that are present in the workplace or used as part of a job. (15 minutes)

Potential Violence Identification and Response

Annual required training that provides an overview on workplace violence, de-escalating potential violence, firearms/weapons, and active shooter response. (10 minutes)

Response to Active Violence in a Healthcare Setting

This online training video presents run, hide, fight and other best practices for keeping health care employees safe during an active violence incident. (15 minutes) Note: for an in-person training on this topic for your department, please submit a request to the Department of Public Safety.

SMH Policy 4.5: Emergency Management Program

Available in PolicyStat, the SMH Emergency Management Program includes Goals, Objectives, Capabilities, Effectiveness and Evaluation.

Cardiopulmonary Resuscitation Training Initiative Provides Lifesaving Resuscitation Skills for All

Make every second count when someone experiences sudden cardiac arrest. Knowing what to do in such a situation can save a life. Similarly, someone nearby may possess the skills to save your life as well. By understanding how to perform cardiopulmonary resuscitation (CPR) or operate an automated external defibrillator (AED) correctly, we can enhance survival rates and improve outcomes for cardiac arrest victims. That’s why the Learning and Development team is leading a dedicated group of individuals to develop a comprehensive plan aimed at increasing CPR resources and training for both University employees and the Rochester community.

We strive to expand training opportunities by providing access for non-healthcare individuals and groups in the community through the Learning and Development American Heart Association (AHA) Training Center. Achieving success in this initiative would generate momentum to extend the program’s reach into the community, thereby improving outcomes for cardiac arrest patients due to increased bystander CPR.

To register yourself or your team for CPR training/CPR Kiosk, please complete the training request form.

University (Non-Medical Center):

• Harassment Prevention Training (2026-2027) – launch July due October

Medical Center:

• Annual Mandatory In-Service (AMI) Education with Questionnaire [All Employee] (2026) – launch January due June 30th
  • Conduct at Work – 12 Topics
  • Healthcare Environment – 12 Topics
  • Workplace Safety – 9 Topics
  • Abridged RISE Assessment – Survey
  • Clinical Mandatory In-Service Education (2026) based on role
• Harassment Prevention Training (2026-2026) – launch July due October
• Nursing Core Mandatory Education Courses (list does not include service/unit education)

University (Non-Medical Center):

• University Conduct at Work (2025) – launch November due Jan 31, 2026
  • Code of Conduct
  • Acceptable Use of Information Technology and Resources
  • Confidentiality Statement
  • Information Security
  • Minimum Standards for Programs for Minors
  • IT Policies and Questions

• Harassment Prevention Training (2025-2026) – launch July due October

• • Culture of Civility: Creating a Harassment-Free Workplace
  • Title IX Prohibitions and Protections for UR Community Members (2025)
  • Frequently Asked Questions

Medical Center:

• Annual Mandatory In-Service (AMI) Education with Questionnaire [All Employee] (2025) – launch February due June
  • Conduct at Work – 13 Topics
  • Healthcare Environment – 12 Topics
  • Workplace Safety – 9 Topics
  • Clinical Mandatory In-Service Education (2025) based on role

• Harassment Prevention Training (2025-2026) – launch July due October

• • Culture of Civility: Creating a Harassment-Free Workplace
  • Title IX Prohibitions and Protections for UR Community Members (2025)
• Nursing Core Mandatory Education Courses (list does not include service/unit education)

University (Non-Medical Center):

• NYS Sexual Harassment Prevention Training (2024-2025)

Medical Center:

• NYS Sexual Harassment Prevention Training (2024-2025)
• Annual Mandatory In-Service Education with Questionnaire [All Employee] (2024)
• Clinical Mandatory In-Service Education (2024) based on role
• Nursing Core Mandatory Education Courses (list does not include service/unit education)