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Current Students

Student Support

Seeking Advice and Resolving Problems

Graduate study is an exciting time. Many graduate students make rapid and steady progress throughout their studies, and continue on to their degree without incident. However, occasionally graduate students experience obstacles along the way. The student’s faculty advisor should be the primary source of advice for a graduate student. Most advisors are experienced and can advise on strategies for dealing with the kinds of problems that arise in the course of research. However, there may be times when the advisor is unable to help a student, when a student does not feel comfortable discussing the situation with the advisor, or when the problem involves the advisor. In such cases, it can be helpful to seek outside advice or support. Students should be aware that there are multiple sources of help, including:

  1. The student’s faculty advisor
  2. A secondary advisor or another faculty member in the department
  3. The department’s director of graduate studies
  4. The department chair/program director
  5. Arts, Sciences and Engineering Dean of Graduate Studies
  6. University Dean of Graduate Studies
  7. Arts, Sciences and Engineering Graduate Student Ombudspersons
  8. Arts, Sciences and Engineering Title IX Coordinator

Most problems can be resolved through informal discussion. When this is unsuccessful, a graduate student may wish to issue a formal complaint, submitted in writing to the Dean of Graduate Studies, who will assemble the appropriate committee to investigate the matter.

There are also various sources of help that are outside the usual academic “chain of command.” These include:

CARE Network

Are you concerned about a friend, peer or classmate at UR? The CARE network is a resource to aid UR students in distress. This system allows faculty, staff, students and UR affiliates to confidentially express concern for a UR student and get them connected to appropriate campus resources. Students are often the first to know when one of their friends, roommates, or peers is significantly struggling. For this reason, UR students are likely to be the most helpful in getting another student connected to campus resources through the CARE network. We encourage you to submit a CARE report when there is significant reason to be concerned about another UR student, or even for yourself. CARE reports can be submitted online or on the UR Mobile App. For more information, contact

University Counseling Center

All full-time graduate students can take advantage of UCC’s services, including individual and couples therapy, group therapy, medication management, 24 hour crisis services, consultation and educational presentations. Sessions with UCC counselors are free and strictly confidential. Students can set up appointments by contacting UCC at:

UCC Professional On-Call: 275-3113
Life Line: 275-5151
On Campus Security: x13
Off Campus Security: 275-3333

International Services Office

Graduate students with questions about maintaining their status, reporting changes to the ISO and seeking legal employment opportunities should contact the ISO at:

International Services Office
209 Morey Hall
University of Rochester
Rochester, NY 14627-0446 USA
Phone: (585) 275-2866
Fax: (585) 244-4503

Center for Excellence in Teaching & Learning

CETL provides individual and group programs for students who want to improve their study skills and excel academically. CETL also provides support for students at the dissertation writing phase who need to learn how to work in the unstructured environment faced at this stage in their program. Additionally, CETL provides support to students with disabilities. These services include, but are not limited to, extended time for completing exams, alternative testing procedures, notetakers, and sign language interpreters. Graduate students who have disabilities are encouraged to speak with counselors in CETL about options available to them.

Location: Lattimore Hall 107
Phone: (585) 275-9049

University Health Services

Students with medical health issues should contact UHS for assessment and treatment.

Appointments: 275-2662
University Health Service Building

Interfaith Chapel

The Chapel is a place for worship, meditation and quiet study; for community service, service-learning and discussion of social justice issues; for weddings, unions and celebrations for alumni and the wider community; a site for social and musical programs, talks on moral and ethical dilemmas and memorials. Graduate students are encouraged to take advantage of the many programs and religious faiths supported by the Interfaith Chapel.

Phone: 275-4321

For International Students

There are several English as a Second Language courses available to help international students become more confident English speakers. Note that there is a fee associated with these courses. Additionally,Rochester Global Connections is a group that matches foreign students with a local host and may be of interest to students trying to make the cultural adjustment to living in Rochester.