Frequently asked questions (FAQs)
Get in-depth information about how Paid Family Leave works, including how you’ll get paid.
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Paid Family Leave (PFL)
Paid Family Leave (PFL) lets eligible New York State employees take paid time off for qualifying reasons, including:
- Bond with a child during the first 12 months following the birth, adopted, or foster placement of the child
- Care for a family member with a serious health condition (spouse/domestic partner, child, parent (in-laws and step), grandparent, siblings, and grandchild and in loco parentis relationships
- Assist a family member called to active military service (spouse/domestic partner, child, parent)
Explore the policy
For full details, reference the Paid Family Leave policy on the University’s policies website.
How to apply for Paid Family Leave
University of Rochester employees looking to open a PFL claim must call Hartford, our PFL insurance carrier, at (866) 548-3101. Hartford will then explain the process and provide an acknowledgment letter, along with any applicable certification forms.
An employee is responsible for notifying the University that they intend to apply for PFL benefits. Leave Administration will provide AWW’s and ADW via a weekly file to the Hartford. For any type of foreseeable PFL, an employee must provide at least 30 days’ notice. Otherwise, the employee must give notice as soon as possible.
Supplemental Pay Leave Request
Effective December 15, 2024, in myURHR UKG employees leave for Short-term Disability (STD), Workers Compensation (WC), or Paid Family Leave (PFL) per New York State requirements will need to request in writing to use any accrued time to supplement their leave where full pay is not offered.
Additionally, a new automated accruals payments process will determine the order in which accruals for time will be paid.
Accruals for paid time to supplement PFL will be paid in the following order when requested via an opt-in form by employees:
- Vacation
- Paid Time Off or Sick
Return to work
Report a return to work from Paid Family Leave–Continuous Leave
A continuous PFL leave is any leave lasting 10 or more consecutive days. Upon returning to work, employees should:
- Notify their department of their return date to ensure accurate timekeeping.
- Confirm with Hartford that their leave has ended to avoid unnecessary deductions or coding errors.
- Ensure their manager or timekeeper completes the Return to Work from Leaves Form to document their return.
Helpful resources
In addition to information in the official policy, these documents and guides might be helpful to you.