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Health Care Contacts

Visit the Health Care page for an overview of the health care benefits offered in your Total Rewards package.

Reach out for support

You can reach out to the Office of Total Rewards with questions regarding your health care benefits. Or, contact ASK-URHR by using this web form or through the contact details below.

Phone: (585) 275-8747
Email: ask-urhr@rochester.edu
Hours: Monday–Friday, 8 a.m–5 p.m.

If you need to contact a health care vendor directly, you can find those contact details below.

Health Care Plans

Excellus BlueCross BlueShield
Phone: (800) 659-2808
Website: excellusbcbs.com/ur
Email: EROC.SelectDedicated@excellus.com

Accountable Health Partners

Phone: (888) 457-7463
Website: ahpnetwork.com

Prescription Drug Plan

Excellus BlueCross BlueShield
Phone: (800) 499-2838
Website: excellusbcbs.com/ur
Email: EROC.SelectDedicated@excellus.com

Dental Plan

Excellus BlueCross Blue Shield
Phone: (800) 724-1675
Website: excellusbcbs.com
Email: EROC.SelectDedicated@excellus.com

Flexible Spending Accounts (FSA)

Lifetime Benefits Solutions, Inc.
Phone: (800) 327-7130
Fax (for claims): (877) 256-7228
Website: lifetimebenefitsolutions.com

Health Savings Accounts (HSA)

HSA Bank
Phone: (866) 471-5940
Website: HSAbank.com

Retiree Health Care and Benefits

Visit our Retiree Support page to find contacts for your specific needs.

VSP Vision Care

Phone: (888) 935-9595
Email: customerservice@corestream.com

Visit the Health Care page for more information
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