Please consider downloading the latest version of Internet Explorer
to experience this site as intended.
Tools Search Main Menu

Employee Benefits and COVID-19

University of Rochester Office of Total Rewards and our vendors are closely monitoring COVID-19. We are committed to employees receiving appropriate testing, treatment, and resources during this unsettled time. Listed below are the benefit enhancements for members.

Health Insurance

Active Employees

Employees and their covered dependents enrolled in the University Health Care Plan are eligible for certain COVID-19 services at no cost share. For questions regarding coverage of COVID-19, reach out to your TPA: Excellus at 1-800-659-2808 or Aetna at 1-877-864-4583.

Additionally, the CARES (Coronavirus Aid Relief and Economic Security) Act, passed by Congress, has expanded the list of covered expenses that you may use your HSA or Health and/or Limited Purpose FSA on. The expanded list in the legislation is retroactive to 1/1/2020. Qualified expenses now include: over-the-counter medicine without needing a doctor’s prescription and all feminine hygiene products.

Retired Employees

Retirees enrolled in an MVP Medicare Advantage Plan through the University of Rochester have additional COVID-19 services covered at no cost share. If you have questions regarding COVID-19 coverage, reach out to MVP at 1-800-665-7924.


403(b) Retirement Program

Participants in the 403(b) retirement program are eligible for a retirement plan distribution and/or retirement plan loan. These provisions are for employees who may be experiencing financial hardship due to coronavirus. Individuals are required to certify they are eligible for these provisions. Additionally, beginning May 1, 2020 to September 23, 2020, TIAA has waived all loan origination fees on new retirement plan loans in an effort to support participants.

Before making the decision to withdraw from your Retirement, it is important to evaluate how it can impact your future and should be considered as a last resort. To help you assess the impact on your funds from early withdrawal, use TIAA’s Early Withdrawal Calculator. For additional questions, contact TIAA at 800-410-6497.

Additional Resources

Hyatt Legal Plan

The Hyatt Legal Plan offers benefit-eligible employees who are not currently enrolled, the opportunity to have access to an attorney for several legal issues - including documentation review until 7/31/2020 at no cost. Review the Hyatt Legal Disaster Relief Flyer or reach out to Hyatt Legal Plans at 1-800-821-6400 for additional information.

VSP Vision Care

Through December 2020, VSP members can access essential medical eye care services for sudden vision changes or loss, eye trauma, pink eye, etc. Members can also use VSP benefits towards replacement glasses or contact lenses. Learn more and/or contact VSP at 1-800-877-7195.

Auto & Home Insurance

Employees taking advantage of the auto and home insurance program will receive a 15% credit for two months of premium through your provider. For additional questions on your auto and home insurance credit, contact MetLife at 1-800-438-6381, Liberty Mutual at 800-298-8018, or Travelers at 1-888-695-4640.