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Health & Dental Contact Information

For questions regarding…

Health Care Plans:

Aetna
Phone: 1-877-864-4583
Website: aetna.com

Excellus BlueCross Blue Shield
Phone: 1-800-659-2808
Website: excellusbcbs.com/ur

Accountable Health Partners:

Phone: 1-888-457-7463
Website: ahpnetwork.com

Prescription Drug Plan:

Aetna
Phone: 1-888-792-3862
Website: aetna.com

Excellus BlueCross Blue Shield
Phone: 1-800-499-2838
Website: excellusbcbs.com/ur

Dental Plan:

Excellus BlueCross Blue Shield
Phone: 1-800-724-1675
Website: excellusbcbs.com

Flexible Spending Accounts (FSA):

Aetna (PayFlex)
Phone: 1-888-678-8242
Aetna Navigator: aetna.com
PayFlex: PayFlex.com

Excellus/Lifetime Benefits Solutions, Inc.
Phone: 1-800-327-7130
Fax (for claims): 1-877-256-7228
Website: lifetimebenefitsolutions.com

Health Savings Accounts (HSA):

Aetna (PayFlex)
Phone: 1-888-678-8242
Aetna Navigator: aetna.com
PayFlex: PayFlex.com

HSA Bank
Phone: 1-866-471-5940
Website: hsabank.com

Additional Questions:

Ask URHR
The Human Resources Department created a help center to assist University of Rochester employees with HR issues, including the use of the HRMS system.

Phone: 585-275-8747
Email: ask-urhr@rochester.edu
Hours: Monday – Friday, 8am-5pm