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Office of Human Resources

Health Care Program Contacts

If you have questions about... Contact...
Health Care Plans Aetna
1-877-864-4583
Excellus BlueCross BlueShield
1-800-659-2808 or 585-232-2632
Accountable Health Partners Accountable Health Partners
1-888-457-7463 or 585-784-8855
Flexible Spending Accounts (FSAs) Aetna/PayFlex
1-888-678-8242
Excellus/Lifetime Benefit Solutions
1-800-327-7130
Fax (for claims) 1-877-256-7228
Health Savings Account (HSA) Aetna/PayFlex
1-888-678-8242
Excellus/HSA Bank
1-800-357-6246
Dental Plans Excellus BlueCross BlueShield
1-800-724-1675
Condition Management Programs, Biometric Screenings, PHA www.urwell.rochester.edu
585-275-6810
Lifestyle Management Programs www.urwell.rochester.edu
585-530-2050
Behavioral Health Partners (BHP) Behavioral Health Partners
585-276-6900
Employee Assistance Program (EAP) Strong Employee Assistance Program
585-475-0432
Email: strong_eap@urmc.rochester.edu
Updating your personal data or using HRMS to enroll as a new hire ASK URHR
585-275-8747
Email: ask-urhr@rochester.edu
Well-U Program University Well-U Office
585-273-5240
Email: well-u-info@rochester.edu
General Benefits UR Benefits Office
585-275-2084
Fax: 273-1054
Email: benefitoffice@hr.rochester.edu


Note: Individuals represented by collective bargaining agreements receive benefits in accordance with those agreements.