Health & Dental Contact Information
For questions regarding…
Health Care Plans:
Aetna
Phone: 1-877-864-4583
Website: aetna.com
Excellus BlueCross Blue Shield
Phone: 1-800-659-2808
Website: excellusbcbs.com/ur
Accountable Health Partners:
Phone: 1-888-457-7463
Website: ahpnetwork.com
Prescription Drug Plan:
Aetna
Phone: 1-888-792-3862
Website: aetna.com
Excellus BlueCross Blue Shield
Phone: 1-800-499-2838
Website: excellusbcbs.com/ur
Dental Plan:
Excellus BlueCross Blue Shield
Phone: 1-800-724-1675
Website: excellusbcbs.com
Flexible Spending Accounts (FSA):
Aetna (PayFlex)
Phone: 1-888-678-8242
Aetna Navigator: aetna.com
PayFlex: PayFlex.com
Excellus/Lifetime Benefits Solutions, Inc.
Phone: 1-800-327-7130
Fax (for claims): 1-877-256-7228
Website: lifetimebenefitsolutions.com
Health Savings Accounts (HSA):
Aetna (PayFlex)
Phone: 1-888-678-8242
Aetna Navigator: aetna.com
PayFlex: PayFlex.com
HSA Bank
Phone: 1-866-471-5940
Website: hsabank.com
Additional Questions:
Ask URHR
The Human Resources Department created a help center to assist University of Rochester employees with HR issues, including the use of the HRMS system.
Phone: 585-275-8747
Email: ask-urhr@rochester.edu
Hours: Monday – Friday, 8am-5pm
A full list of contact information for the Office of Total Rewards can be found here.