24/7 Nurse Line
The University of Rochester is happy to provide eligible employees with a caring professional any time of the day or night through the 24/7 Nurse Line. Employees are able to get immediate help with health problems ranging from the common cold to major surgery, 24 hours a day, 7 days a week.
When you have a health question and you're not sure what to do, just call the 24/7 Nurse Line. The Nurse Line provides direct access to registered, specially trained nurses who can help answer your questions, discuss your options, and empower you to make informed decisions. A nurse can also help prepare you for your next doctor's office visit by providing you with meaningful questions to discuss with your doctor.
Additionally, you can call the Nurse Line for general health information, wellness and prevention education, tips and advice on nutrition, exercise and weight loss, and chronic condition support.
Excellus BlueCross BlueShield members call: 800-348-9786
Aetna members call: 800-556-1555